Stellar customer service!! I was sent the wrong part by accident and customer service was very fast at resolving my issue! Within two days from contact I had the correct part and a return label to send the wrong part back.

Order #W570375 Order #W570375 I ordered on March 7th. I have requested information twice through the chat box and through email. I was told my order would be brought to management to see what is going on with it. I never a response. The website states orders will be processed and shipped by 3 days It has now been 2 weeks. I understand having issues with a new system but communication is needed.

Chimera Bong is the Bomb! After over forty years of plastic bongs, it was time for an upgrade. DankStop did not disappoint. The pipe arrived in a timely manner and I wasted no time trying it out with some of my home grown. Love the heavy glass and the simple design (I like simple). The Chimera hits are potent but smooth. Smoke a one hitter or the big bowl that comes with it, this pipe will get the job done. Extremely easy to clean with coarse salt and 91% alcohol. One-hit weed and the Chimera are a great match. I like this pipe so much I ordered another just like it in case of emergencies. Thanks, DankStop, for a great product at a great price!

Zero Updates Whatsoever, but pretty good quality I placed an order over a week ago that guaranteed the package would process within 3-5 business days. It has been over a week and I have received no updates whatsoever. I have emailed, called, and tried contacting through their website, and received nothing back. I don't mean to be rude, but could you please provide the services you said you were going to provide? This is the only place I've actually seen Dankstop reply to customers, so I hope they'll help me. Order number is #W572994 Edit: I have received my package but some of the things said here still stand. I was given 3-5 business days as a guarantee, and was given no updates or tracking despite offering it. Despite all of that though, it's a pretty good quality product.

Ordered 2/24/24 and card was charged… Ordered 2/24/24 and card was charged immediately. No conformation email from company. I finally received an email from Route that does not have any projected delivery date. I have written three emails so far with zero responses. No customer service whatsoever! Update, order arrived 2/4/24 without shipping notification. The company really needs to update their shipping process!