I ordered a dab rig a week ago I ordered a dab rig a week ago. Tomorrow (Friday) is my wife's birthday and according to everything I read on the site, I would have the order within that time. Now here it is the day before her birthday and the item hasn't even shipped out yet. If you guys have horrible shipping, then state it on the site instead of saying you will have it in 3-4 days. Now I have to take the loss on the cash spent and go locally to a glass shop which is outrageous on the prices.... Thanks you guys, I'm sure it will be a birthday she won't forget

Zero Updates Whatsoever, but pretty good quality I placed an order over a week ago that guaranteed the package would process within 3-5 business days. It has been over a week and I have received no updates whatsoever. I have emailed, called, and tried contacting through their website, and received nothing back. I don't mean to be rude, but could you please provide the services you said you were going to provide? This is the only place I've actually seen Dankstop reply to customers, so I hope they'll help me. Order number is #W572994 Edit: I have received my package but some of the things said here still stand. I was given 3-5 business days as a guarantee, and was given no updates or tracking despite offering it. Despite all of that though, it's a pretty good quality product.

No order support No order support. Part of my order was cancelled by them, same order wrong part was sent. Emailed and had zero response from the company. Probably will have to charge back for my undelivered rececler

Love the piece but absolutely no… Love the piece but absolutely no information for tracking/shipping and only one piece came in the mail?? Missing other part of my order... however we do love this piece so much so worth the purchase overall just would like to be more informed considering this was a present I ordered ahead of time

They RIPPED me off. Took my money and now are ignoring me Placed my order exactly ONE MONTH AGO and it still hasnt arrived. I have contacted "customer support" multiple times via their chatbox, email, and phonecalls only to be told the same thing every time. "we'll look into it and get back to you" and they NEVER do. If you get them on the phone, they will put you on hold until you hang up (current record is 2.5 hours on hold waiting for the advisor to return to the call, which he never did) Seeing as Trustpilot seems to be the only place they respond to complaints, I would like you to either deliver what I've ordered and paid for OR give me my money back. order:W569654