Good Great service. But the method of payment fails and you imput a new method of payment the system does not work properly to expedite the order.

I have been a PetScy customer for… I have been a PetScy customer for years. I purchased extra itch relief on one of your sales, So I called to put a hold on my account for 3 months. I was told that you couldn't do that, I'd just have to discontinue my subscription. I did discontinue, as instructed. Now, I have resubscribed and I get emails, inviting me to come back. If I'll come back, I'll get 20% off for life. I did resubscribe but I am not getting the 20% off. I received an email asking me to send the email that told me I'd get 20% off for life, which I did, but still haven't received the 20% off. I do use Itch Relief for my Bichon, and have been pleased. But, I feel all the emails to "come back" means that you don't know that I am a customer, and haven't honored the 20% for life.

I`d give minus STARS ,but,you don`t seem to… I`d give minus ,but,you don`t seem to think it`s needed.You say you can cancel at ANY time not only is it not true it seems every tim I`d order something, you would automatically put it to subscription.I live on a Fixed income,and you have cost me Bank Insufficient Fund Fees,and you say you`ll charge $20.00 for returns over $80.00.I will be returning this order AS SOON AS IT ARRIVES,and you will have Lost at Least One of your Customers,Because of your policies.

In December of 2023 In December of 2023, my order was delayed for 3 weeks because it was addressed un-properly or mislabeled and sent back to you. The progress I was making with the itch relief was lost and has yet to be recovered. I have an elderly dog and this was the first product that was showing progress. I'm pretty disappointed that this occured. I'm still hoping I can get his skin issue under control. That is why I only gave 3 stars.

great except if you want to return anything the service was always on time and product always what we ordered. BUT trying to get a refund is like pulling teeth three weeks ago or longer asked for a refund on a product our dog didnt need to take anymore and have yet to hear anything from them