First order with the company was good First order with the company was good, however this second time around has been really bad. I put in an order Friday (8/28). On Monday (8/31) I contacted customer services to see the status and they notified me it was already sent to the fulfillment center to be shipped. Now it's the end of the day on Tuesday (9/1) and nothing has happened since. I live on the East coast and Samurai Blaze operates very close to me. Now on Monday, I ordered some ejuice from a company all the way out in California and they have already shipped it out to me today! Not sure what the problem is with this companies shipping logistics. All other companies I've tried, and i've tried ALOT, have shipped the product out within 1-2 days of ordering. I'm coming up on five days since ordering and nothing has happened! (Edit) Gave them back the other 3 stars due to the prompt reply from customer service. I'm glad they actively read trustpilot reviews and work with the customers to fix the issue!

Not really worth it The pictures are mildly misleading. The mouth piece is HUGE, the nail is tiny! So tiny I melted the silicon trying to heat it up. I also was led to believe in the initial transaction on the site that my custom fees were included in the total. Nope. While they do list an accurate price, and make it look included, you actually have to log into the shippers website and pay it separately which caused a 3 day delay because I was unaware. It is a silicone bong, was the right colour, but for the price I have to go pay for a proper nail I wouldn't have bothered. Definitely not worth the $200 total price tag and a week and a half waiting

Samurai Vape, Bryce Robinson & Samurai Blaze -- TRIFECTA! :-) I recently purchased the Samurai Vape. It came SUPER quick -- and it looks like an EXCELLENT unit (ESPECIALLY, given the reduced price!). I don't have a lot of prior experience with any vaporizers, and I'd sent Bryce Robinson some questions I had, via email. They got RIGHT BACK to me with MORE DETAILED instructions/tips (and just did so again a few minutes ago, with another email I'd sent from earlier this morning). AS ALWAYS, Bryce Robinson is going WELL ABOVE AND BEYOND being helpful; INFINITE THANKS, and I'm VERY eager to show this vaporizer to a buddy (who I think would like it a lot, too)! Samurai Blaze's LOW prices, EXCELLENT response time and overall customer satisfaction will EASILY garner them an OUTSTANDING/SOLID/VERY DEVOTED customer base! THANKS AGAIN for EVERYTHING, Bryce Robinson & Samurai Blaze! ALL THE BEST, Ken :-)

Bryce has been amazing he responded to… Bryce has been amazing he responded to my email very quickly and took care of my issue immediately. I will definitely purchase from here again!! Great prices and even better customer service!!!! A++

Just received my rig and unfortunately… Just received my rig and unfortunately the mouthpiece had a small piece broken off of it. I emailed Samurai Blaze about it and within fifteen minutes had a reply saying they would send another one out tomorrow. That's awesome! Great customer service!