Item out of stock after payment accepted Feels great to order something and have to ask about your tracking # more than a week later only to find out the item you ordered isn’t even in stock. I understand there are shipping delays due to covid, but an update before I had to reach out would’ve been appreciated.

First order with the company was good First order with the company was good, however this second time around has been really bad. I put in an order Friday (8/28). On Monday (8/31) I contacted customer services to see the status and they notified me it was already sent to the fulfillment center to be shipped. Now it's the end of the day on Tuesday (9/1) and nothing has happened since. I live on the East coast and Samurai Blaze operates very close to me. Now on Monday, I ordered some ejuice from a company all the way out in California and they have already shipped it out to me today! Not sure what the problem is with this companies shipping logistics. All other companies I've tried, and i've tried ALOT, have shipped the product out within 1-2 days of ordering. I'm coming up on five days since ordering and nothing has happened! (Edit) Gave them back the other 3 stars due to the prompt reply from customer service. I'm glad they actively read trustpilot reviews and work with the customers to fix the issue!

FIVE STAR COMPANY Everything from the customer service to the variety of products offered as well as my purchase experience has been absolutely amazing! I have been enjoying my BAPE710 very much and super thankful to Samurai Blaze for the outstanding service I was provided with. Definitely recommend this company for any of your alternative vape needs! Five stars for sure!

Bryce has been amazing he responded to… Bryce has been amazing he responded to my email very quickly and took care of my issue immediately. I will definitely purchase from here again!! Great prices and even better customer service!!!! A++

Cancelled order, slow response My order's been cancelled without a good reason. For now they are not shipping an ordered products to my country. Although an address form allows it. Communication with the seller is slow.