Legends ! Legends !! Awesome glass bubbler. Best one I have bought yet and came withing 2 days

Making me jump through hoops for their "Easy Return" option I recently placed my first order at GrassCity - it was slightly over $400 and included some honey collectors and torches. Problem 1: The site promised me a 10% discount code for signing up. I never received it although I did receive the email to confirm my signup. I sent multiple emails about it to support over a few days with no response. 10% isn't a lot, but the lack of response left me with a bad feeling. The honey collectors were fine, but both torches had some issues. The first torch that arrived looked great but didn't adjust very well. I figured I could live with it. The second torch cost twice as much as the first and wouldn't light at all. I followed the instructions exactly multiple times and there wasn't even a hint of ignition. I've used multiple torches in the past without issue. I sent an email to ask about returning the faulty torch ($46). I received a response after a few days asking for a video of the problem. I don't know about you guys, but I don't have time to jump through hoops for a site that says they have easy returns. Also, the quality on the torch was more like something I would buy for under $20 at a local headshop - which is what I should have done in the first place, so that's on me. The other one that cost about $25 was much better quality except for the not-fine-enough adjustment issue. So, I put this at 3 stars so more people would see it because a lot of people go straight to this category to get an honest review. I legit wanted to make this 1 star. I won't be ordering from them again. If you do, you've been warned.

Two packages both packages missing items Ordered two packages both packages were missing items that were paid for and listed on the order invoice there is also no way of contacting support

Bad support Ordered to wrong address. Customer support did not respond until after the order shipped, even though I contacted them seconds after placing the order to correct the address. Subsequent emails/help tickets have gone unanswered. Buy local is the lesson I learned.

Great service and fast shipping. Great service and fast shipping make this company top notch in my book. Product came in fast timely manner and was exactly what was expected. A solid transaction and company.