the service was great,But the smok… the service was great,But the smok thiner pod that came with that unit started putting ejuice in my mouth,somethings wrong with it leaking into the mouth piece

Separate shipping I like the fact that you offer a starter kit except for a fact that the advertisement was a bit misleading. I was under the impression that when I received it all I would have to do is open it, charge it then use it. My kit didn’t have the liquid with it which meant that I had to pay a separate shipping charge to get some.

Affordable,Reliable & Fast. I have been ordering from Breazy for years. Their prices are almost always less than other sites. What has always impressed me is how fast your packages get to you. My last order showed it was accepted at a USPS in Vista,California on 6/15. I live in Tampa FL (complete other side of the country) and it was in my mailbox on 6/17.

Affiliate/marketing team non-responsive We were Breazy.com affiliate on PepperJam. There were a number of non-tracked orders. We submitted inquiries and sent emails a number of times. They never replied. - I emailed hello at breazy.com with the chain of emails starting with June 2020. Let's see if we get any traction there. - Contacted as suggested. Apparently company changed owners and they are not responsible for previous owners screw ups

Huge improvement with customer service!! Oct 4th 2022 Reached out to customer support and received a response that wasn't canned in just a few hours! Every day there's been communication about replacing items from my order that they're currently out of and they even swap items that they recommended because I didn't have time to look on the website got a confirmation that a package is on its way. I'm glad they've made changes and fixed the issues they had a year ago. Also nice that they didn't just say screw all the customers that were wronged Breazy replies with this 3.5 months after I posted my original review "Reply from Breazy Aug 12, 2022 Hello Matthew, We want to start off by apologizing for the order delays and complete lack of communication you received regarding your order. We are under entirely new Management, and are working to get back to the Breazy experience you expect. Team Breazy" A canned response to keep their reply to neg review % up. What a joke. I haven't received any type of communication under this "New Management"