Incredibly rude customer service Incredibly rude staff. I have no issue with the return policy, BUT, trying to get a straight non-snarky answer out of them is just not possible. I DO NOT RECOMMEND THIS COMPANY AT ALL

I cant review a product i did not… I cant review a product i did not receive, as after i initially ordered the Magnum 3 But it was Back-Ordered and i did not want to wait so i ended up contacting them back thru email and i was able to change my order, so i ordered 2 GIG Pro Pens, One for myself and One for someone else, and we both really like the GIG Pro, Its quality built, made to last, and the fact that its heating element are not metal coils as it is coil-less, and instead has a ceramic lined bowl, and will not have to be replaced as often as the coiled burners and also tht you arent inhaling any metal from the coils.

Great product both the Magnum 3 &… Great product both the Magnum 3 & Titanic 3 are smooth hitting and easy to use. And customer service is great also my Magnum 3 stopped working and without hesitation they sent me a brand new one with in 3 days. I will keep purchasing from Puri5 as the product is #1 in my opinion.

Pretty much prefect. For me, it was a good experience. Shopping was easy, delivery was fast (about 3 days) even tho I choosed the regular option to save on the final cost. The product and the box were in good conditions and works like I expected. So overall, I have been a happy client for years for the good services and the good products. I never had any issue with PURI5 so that's why I am not giving a 5 stars review since I don't know about after sale services and how it handle situations.

Repeated customer Repeated customer - I love the products, works really well but lost the chamber filter to my titanic 3. When trying to buy another part I was shocked to see the shipping costs of $50 for a $15 part. I Spoke to the team and was informed that nothing can be done to lower the price of postage and the method of posting could not be changed. I now have a £140 vape which cannot be used as I am not willing to pay $50 for a part which is near enough half the price for another vape. Think carefully before purchasing the product!