Your business is the best Your business is the best. I ordered a bubbler pipe, knew it would be easier on my lungs than a straight pipe. The packaging was phenomenal. I also got the charger and an x-tra battery. I was having some trouble figuring a few things out so I emailed your help department and they responded right away. You have a quality business, for sure!

Was OK until it Broke I liked the Magnum 2 until it stopped working roughly 2 years after I purchased it. I took EXCELLENT care of the pen, and used it once a day (with a break of 10 months where it wasn't used at all). The battery/charge was always tempermental, but as long as I remembered to bring a charging cable everywhere, this was fine. NOW, the pen won't charge at all, and thus is useless. Since lithium-ion batteries degrade over time, I purchased a new one in case this was the issue; it wasn't. (I also purchased a new charging cable and tried different outlets). After about a year of use, it's a dud.

Incredibly rude customer service Incredibly rude staff. I have no issue with the return policy, BUT, trying to get a straight non-snarky answer out of them is just not possible. I DO NOT RECOMMEND THIS COMPANY AT ALL

I've only had my Magnum3 for a week and… I've only had my Magnum3 for a week and I really enjoy using it. I ordered the bubbler accessory but when I got it there was a small leak. I contacted customer service and they are sending a replacement. The product works well, the customer service is fantastic.

Scott was a savior Scott was a savior, out in NY office's... He gave us the true customer service experience that we've come to miss in this country. Not to mention how above and beyond your Puri5 wickless ceramic cartridges are. You can skip an e-rig with this, just load up your Puri5 and say goodbye to mystery gotten wicks and strange metals heating up with your oil, that just doesn't exist here. This is a ceramic bucket, no coils are present that touch the oil. I can finally huff my concentrate with ease knowing it's only product I'm inhaling instead of toxic impurity. Thanks Puri5!