I should have read reviews before I… I should have read reviews before I ordered, silly me.l. If you want to receive product in a reasonable amount of time (less than one month) I suggest shopping elsewhere. I cancelled payment after the customer service “department” ignored two emails, that were sent one week apart, asking for a tracking number. I am unsure if the seller is dishonest or overwhelmed.

This is the first time ordering from… yes This is the first time ordering from headshop. I purchased a volcano hybrid. I didn’t receive my purchased order number so I reached out to customer service. They were quick to respond and get The order number as well shipping was super fast will be coming back for more products 😃😃😃 thanks Headshop

Out of stock Ordered a candle and two weeks later no notification or email or product received. When I inquired by email, product was out of stock. Received nothing to notify me before i had to make the effort and now I still have to contact them for a refund, which IMO, should have been automatic.

They tracked me down to make it right! Sent me something I didn’t order. I wrote a complaint in my review, then they called me several times and I finally answered and they wanted to send me what I ordered for free. I have never had a company try that many times to contact me to make me a satisfied customer. The best customer service experience I have ever had! Thank you so much.

Doesn't actually fit focus v carta but they made it right The product description says it fits the focus v Carta as well it does not the fit is not snug enough to fully seal With that being said I was contacted by headshop.com within 48 hours of posting this review to see what they could do to make this right they offered a full refund or anything of equal value from there site and even threw in a $20 gift card to use at my discretion weather I took the refund or got something in exchange the gift card was mine either way they went above and beyond what they needed to I would highly recommend this site