Doesn't actually fit focus v carta but they made it right The product description says it fits the focus v Carta as well it does not the fit is not snug enough to fully seal With that being said I was contacted by headshop.com within 48 hours of posting this review to see what they could do to make this right they offered a full refund or anything of equal value from there site and even threw in a $20 gift card to use at my discretion weather I took the refund or got something in exchange the gift card was mine either way they went above and beyond what they needed to I would highly recommend this site

Out of stock Ordered a candle and two weeks later no notification or email or product received. When I inquired by email, product was out of stock. Received nothing to notify me before i had to make the effort and now I still have to contact them for a refund, which IMO, should have been automatic.

Products arrived quickly Products arrived quickly and although they came separately because of different distributors. Customer service was fast with their response and straight to the solution/answer. Only con was not knowing that they were shipped separately, but that information is likely posted on their pages if you were to be smart and read that lol. Prices are killer affordable and flower is delicious, fresh, and beautiful. So happy with this shop!

I had a dab rig sent to me broken and they replaced it no questions asked I had a dab rig sent to me broken, had to wait a bit for a new one to come in the mail due to inventory season and they added a 15 dollar gift card on top of the replacement as a token of apology for the wait. No complaints, lets see how the new one is when it gets here.

Newly satisfied. [UPDATED] So previously, I had stated how there was no tracking info provided. This remains true, but customer service has since assured me this was a mistake and NOT how transactions are supposed to enter the system. They’ve ensured that my future purchases will come detailed with USPS tracking. I would like to stress that I am now a happy customer and do plan on purchasing again, but would like to see better packaging for glass items going forward. Closing with, Jess from the CS Team deserves ⭐️⭐️⭐️⭐️⭐️