Out of stock Ordered a candle and two weeks later no notification or email or product received. When I inquired by email, product was out of stock. Received nothing to notify me before i had to make the effort and now I still have to contact them for a refund, which IMO, should have been automatic.

They tracked me down to make it right! Sent me something I didn’t order. I wrote a complaint in my review, then they called me several times and I finally answered and they wanted to send me what I ordered for free. I have never had a company try that many times to contact me to make me a satisfied customer. The best customer service experience I have ever had! Thank you so much.

Products arrived quickly Products arrived quickly and although they came separately because of different distributors. Customer service was fast with their response and straight to the solution/answer. Only con was not knowing that they were shipped separately, but that information is likely posted on their pages if you were to be smart and read that lol. Prices are killer affordable and flower is delicious, fresh, and beautiful. So happy with this shop!

Very low-quality glass Very low-quality glass, Bought a "Ash Catcher" the glass was so weak the inter percolating unit gave out & broke off causing all the arms to break. Never dropped it the outer glass is still perfect. Also bought a Freeze bubbler pipe, also very low-quality glass the internal percolating section self-cracked. Can't even use it.

Never sent my order. You all sent me a broken piece and have yet to replace. You lied saying you were sending it but left no tracking code. UPS first class mail does not take 7 days . This company customer service is unresponsive and only responds when you leave a bad review. Will never recommend this website to anyone.