Amazing shop and excellent service These guys customer support is excellent. I bought a grinder that broke in a week, they reached out to me to resolve the issue and have been nothing short of fantastic! Do not be scared to shop here at all, if anything comes up they are all about helping and supporting their customers! Thank you guys!

Very low-quality glass Very low-quality glass, Bought a "Ash Catcher" the glass was so weak the inter percolating unit gave out & broke off causing all the arms to break. Never dropped it the outer glass is still perfect. Also bought a Freeze bubbler pipe, also very low-quality glass the internal percolating section self-cracked. Can't even use it.

Out of stock Ordered a candle and two weeks later no notification or email or product received. When I inquired by email, product was out of stock. Received nothing to notify me before i had to make the effort and now I still have to contact them for a refund, which IMO, should have been automatic.

I had my package stolen I had my package stolen. It was a huge hassle trying to deal with USPS. It was taken in a 15 minute window. I got the "package delivered" message while I was trying to deliver a package, haha talk about cutting it short. Well I went out to a, invisible, package. I believe headshop re sent one, I ordered two, but hey one is better than none. Thanks headshop for meeting me half way.

They tracked me down to make it right! Sent me something I didn’t order. I wrote a complaint in my review, then they called me several times and I finally answered and they wanted to send me what I ordered for free. I have never had a company try that many times to contact me to make me a satisfied customer. The best customer service experience I have ever had! Thank you so much.