Headshop.com Should Do Better I bought a product from the self-declared "most trusted headshop on the internet." Unfortunately, that has not been my experience. The item I bought is clunky and hard to use. It seems like more of a parlor trick than what I need. This is no fault of Headshop.com since the construction seems sturdy. I have NO complaints about the manufacturing. This review is ONLY for Headshop.com. Based on my experience with my product, I would return it and buy something different. I haven't yet because Headshop's return policy is not for us customers. It's so difficult and costly that it seems like getting their customers the products that work for them doesn't really matter. That part is a huge disappointment. Also, your return policy blames the victim right at the beginning of the second paragraph "do your own research" but you don't provide videos or a credible source or anything on how these things work. I have to scour the internet and find videos and hope it gives me some idea how to use a product THEY sell and I don't know about. How could I find a product on the internet and just know that people are using it as intended? I know there are people smarter than me working this out, but I shouldn't get an expensive riddle because I THOUGHT a product would work for me. In today's sihpping culture, returns are expected. I will likely have find to a shop with a better return policy since I'm new to this and would be grateful for some grace and a customer-friendly return policy.

Hadn't heard of them, very happy with order experience I recently placed an order from headshop.com. I was hesitant at first because I had never heard of them, but they were the only ones that had the item I was looking for in stock so I rolled the dice. It took a couple days to ship (per some of the negative reviews on here), but that's not a problem in my book - it's a mom & pop shop and I sell a few things on eBay so I can appreciate the fact that not everyone can offer Amazon shipping turnaround times :) They accidentally sent the wrong item, but they quickly made it right after I reached out to customer service. Very glad I gave them my business and definitely recommend!

If I could give a 0 I would If I could give a 0 I would. Basically pulled the i did not buy insurance scam and kept my money with "to bad so sad" kind of attitude. Sad to have folks like this doing business in the Ashville NC community. Find another supplier.

Headshop is THE spot for bongs Headshop is THE spot for bongs, water pipes and percolators. Huge selection of quality craftsmanship products at reasonable prices, speedy delivery and did I mention quality. 14” 14mm beaker is my go to. I have Parkinson’s disease and often drop or knock things over. I drop this piece, no worries.

Newly satisfied. [UPDATED] So previously, I had stated how there was no tracking info provided. This remains true, but customer service has since assured me this was a mistake and NOT how transactions are supposed to enter the system. They’ve ensured that my future purchases will come detailed with USPS tracking. I would like to stress that I am now a happy customer and do plan on purchasing again, but would like to see better packaging for glass items going forward. Closing with, Jess from the CS Team deserves ⭐️⭐️⭐️⭐️⭐️