My order came packaged so well with… My order came packaged so well with caution tape around the box for extra safety so nothing was broken. Very impressed with how it arrived! Package arrived within quoted timeframe on website as well.

They tracked me down to make it right! Sent me something I didn’t order. I wrote a complaint in my review, then they called me several times and I finally answered and they wanted to send me what I ordered for free. I have never had a company try that many times to contact me to make me a satisfied customer. The best customer service experience I have ever had! Thank you so much.

Never sent my order. You all sent me a broken piece and have yet to replace. You lied saying you were sending it but left no tracking code. UPS first class mail does not take 7 days . This company customer service is unresponsive and only responds when you leave a bad review. Will never recommend this website to anyone.

Newly satisfied. [UPDATED] So previously, I had stated how there was no tracking info provided. This remains true, but customer service has since assured me this was a mistake and NOT how transactions are supposed to enter the system. They’ve ensured that my future purchases will come detailed with USPS tracking. I would like to stress that I am now a happy customer and do plan on purchasing again, but would like to see better packaging for glass items going forward. Closing with, Jess from the CS Team deserves ⭐️⭐️⭐️⭐️⭐️

I had my package stolen I had my package stolen. It was a huge hassle trying to deal with USPS. It was taken in a 15 minute window. I got the "package delivered" message while I was trying to deliver a package, haha talk about cutting it short. Well I went out to a, invisible, package. I believe headshop re sent one, I ordered two, but hey one is better than none. Thanks headshop for meeting me half way.