They tracked me down to make it right! Sent me something I didn’t order. I wrote a complaint in my review, then they called me several times and I finally answered and they wanted to send me what I ordered for free. I have never had a company try that many times to contact me to make me a satisfied customer. The best customer service experience I have ever had! Thank you so much.

Newly satisfied. [UPDATED] So previously, I had stated how there was no tracking info provided. This remains true, but customer service has since assured me this was a mistake and NOT how transactions are supposed to enter the system. They’ve ensured that my future purchases will come detailed with USPS tracking. I would like to stress that I am now a happy customer and do plan on purchasing again, but would like to see better packaging for glass items going forward. Closing with, Jess from the CS Team deserves ⭐️⭐️⭐️⭐️⭐️

Never sent my order. You all sent me a broken piece and have yet to replace. You lied saying you were sending it but left no tracking code. UPS first class mail does not take 7 days . This company customer service is unresponsive and only responds when you leave a bad review. Will never recommend this website to anyone.

I should have read reviews before I… I should have read reviews before I ordered, silly me.l. If you want to receive product in a reasonable amount of time (less than one month) I suggest shopping elsewhere. I cancelled payment after the customer service “department” ignored two emails, that were sent one week apart, asking for a tracking number. I am unsure if the seller is dishonest or overwhelmed.

Headshop is THE spot for bongs Headshop is THE spot for bongs, water pipes and percolators. Huge selection of quality craftsmanship products at reasonable prices, speedy delivery and did I mention quality. 14” 14mm beaker is my go to. I have Parkinson’s disease and often drop or knock things over. I drop this piece, no worries.