This is the first time ordering from… yes This is the first time ordering from headshop. I purchased a volcano hybrid. I didn’t receive my purchased order number so I reached out to customer service. They were quick to respond and get The order number as well shipping was super fast will be coming back for more products 😃😃😃 thanks Headshop

Doesn't actually fit focus v carta but they made it right The product description says it fits the focus v Carta as well it does not the fit is not snug enough to fully seal With that being said I was contacted by headshop.com within 48 hours of posting this review to see what they could do to make this right they offered a full refund or anything of equal value from there site and even threw in a $20 gift card to use at my discretion weather I took the refund or got something in exchange the gift card was mine either way they went above and beyond what they needed to I would highly recommend this site

They tracked me down to make it right! Sent me something I didn’t order. I wrote a complaint in my review, then they called me several times and I finally answered and they wanted to send me what I ordered for free. I have never had a company try that many times to contact me to make me a satisfied customer. The best customer service experience I have ever had! Thank you so much.

Very low-quality glass Very low-quality glass, Bought a "Ash Catcher" the glass was so weak the inter percolating unit gave out & broke off causing all the arms to break. Never dropped it the outer glass is still perfect. Also bought a Freeze bubbler pipe, also very low-quality glass the internal percolating section self-cracked. Can't even use it.

I had my package stolen I had my package stolen. It was a huge hassle trying to deal with USPS. It was taken in a 15 minute window. I got the "package delivered" message while I was trying to deliver a package, haha talk about cutting it short. Well I went out to a, invisible, package. I believe headshop re sent one, I ordered two, but hey one is better than none. Thanks headshop for meeting me half way.