Very low-quality glass Very low-quality glass, Bought a "Ash Catcher" the glass was so weak the inter percolating unit gave out & broke off causing all the arms to break. Never dropped it the outer glass is still perfect. Also bought a Freeze bubbler pipe, also very low-quality glass the internal percolating section self-cracked. Can't even use it.

Stoner friends loved gifts Bought a few items for my friends. Grinder, glass bowls, replacement lighters for the ones they are always misplacing. They loved it all. Everyone is happy. Great communication from Headshop regarding shipping.

Hadn't heard of them, very happy with order experience I recently placed an order from headshop.com. I was hesitant at first because I had never heard of them, but they were the only ones that had the item I was looking for in stock so I rolled the dice. It took a couple days to ship (per some of the negative reviews on here), but that's not a problem in my book - it's a mom & pop shop and I sell a few things on eBay so I can appreciate the fact that not everyone can offer Amazon shipping turnaround times :) They accidentally sent the wrong item, but they quickly made it right after I reached out to customer service. Very glad I gave them my business and definitely recommend!

Amazing shop and excellent service These guys customer support is excellent. I bought a grinder that broke in a week, they reached out to me to resolve the issue and have been nothing short of fantastic! Do not be scared to shop here at all, if anything comes up they are all about helping and supporting their customers! Thank you guys!

Headshop.com Should Do Better I bought a product from the self-declared "most trusted headshop on the internet." Unfortunately, that has not been my experience. The item I bought is clunky and hard to use. It seems like more of a parlor trick than what I need. This is no fault of Headshop.com since the construction seems sturdy. I have NO complaints about the manufacturing. This review is ONLY for Headshop.com. Based on my experience with my product, I would return it and buy something different. I haven't yet because Headshop's return policy is not for us customers. It's so difficult and costly that it seems like getting their customers the products that work for them doesn't really matter. That part is a huge disappointment. Also, your return policy blames the victim right at the beginning of the second paragraph "do your own research" but you don't provide videos or a credible source or anything on how these things work. I have to scour the internet and find videos and hope it gives me some idea how to use a product THEY sell and I don't know about. How could I find a product on the internet and just know that people are using it as intended? I know there are people smarter than me working this out, but I shouldn't get an expensive riddle because I THOUGHT a product would work for me. In today's sihpping culture, returns are expected. I will likely have find to a shop with a better return policy since I'm new to this and would be grateful for some grace and a customer-friendly return policy.