Doesn't actually fit focus v carta but they made it right The product description says it fits the focus v Carta as well it does not the fit is not snug enough to fully seal With that being said I was contacted by headshop.com within 48 hours of posting this review to see what they could do to make this right they offered a full refund or anything of equal value from there site and even threw in a $20 gift card to use at my discretion weather I took the refund or got something in exchange the gift card was mine either way they went above and beyond what they needed to I would highly recommend this site

I had a dab rig sent to me broken and they replaced it no questions asked I had a dab rig sent to me broken, had to wait a bit for a new one to come in the mail due to inventory season and they added a 15 dollar gift card on top of the replacement as a token of apology for the wait. No complaints, lets see how the new one is when it gets here.

Hadn't heard of them, very happy with order experience I recently placed an order from headshop.com. I was hesitant at first because I had never heard of them, but they were the only ones that had the item I was looking for in stock so I rolled the dice. It took a couple days to ship (per some of the negative reviews on here), but that's not a problem in my book - it's a mom & pop shop and I sell a few things on eBay so I can appreciate the fact that not everyone can offer Amazon shipping turnaround times :) They accidentally sent the wrong item, but they quickly made it right after I reached out to customer service. Very glad I gave them my business and definitely recommend!

Amazing shop and excellent service These guys customer support is excellent. I bought a grinder that broke in a week, they reached out to me to resolve the issue and have been nothing short of fantastic! Do not be scared to shop here at all, if anything comes up they are all about helping and supporting their customers! Thank you guys!

Newly satisfied. [UPDATED] So previously, I had stated how there was no tracking info provided. This remains true, but customer service has since assured me this was a mistake and NOT how transactions are supposed to enter the system. They’ve ensured that my future purchases will come detailed with USPS tracking. I would like to stress that I am now a happy customer and do plan on purchasing again, but would like to see better packaging for glass items going forward. Closing with, Jess from the CS Team deserves ⭐️⭐️⭐️⭐️⭐️