Out of stock Ordered a candle and two weeks later no notification or email or product received. When I inquired by email, product was out of stock. Received nothing to notify me before i had to make the effort and now I still have to contact them for a refund, which IMO, should have been automatic.

This is the first time ordering from… yes This is the first time ordering from headshop. I purchased a volcano hybrid. I didn’t receive my purchased order number so I reached out to customer service. They were quick to respond and get The order number as well shipping was super fast will be coming back for more products 😃😃😃 thanks Headshop

I had a dab rig sent to me broken and they replaced it no questions asked I had a dab rig sent to me broken, had to wait a bit for a new one to come in the mail due to inventory season and they added a 15 dollar gift card on top of the replacement as a token of apology for the wait. No complaints, lets see how the new one is when it gets here.

Hadn't heard of them, very happy with order experience I recently placed an order from headshop.com. I was hesitant at first because I had never heard of them, but they were the only ones that had the item I was looking for in stock so I rolled the dice. It took a couple days to ship (per some of the negative reviews on here), but that's not a problem in my book - it's a mom & pop shop and I sell a few things on eBay so I can appreciate the fact that not everyone can offer Amazon shipping turnaround times :) They accidentally sent the wrong item, but they quickly made it right after I reached out to customer service. Very glad I gave them my business and definitely recommend!

I should have read reviews before I… I should have read reviews before I ordered, silly me.l. If you want to receive product in a reasonable amount of time (less than one month) I suggest shopping elsewhere. I cancelled payment after the customer service “department” ignored two emails, that were sent one week apart, asking for a tracking number. I am unsure if the seller is dishonest or overwhelmed.