If I could give a 0 I would If I could give a 0 I would. Basically pulled the i did not buy insurance scam and kept my money with "to bad so sad" kind of attitude. Sad to have folks like this doing business in the Ashville NC community. Find another supplier.

Newly satisfied. [UPDATED] So previously, I had stated how there was no tracking info provided. This remains true, but customer service has since assured me this was a mistake and NOT how transactions are supposed to enter the system. They’ve ensured that my future purchases will come detailed with USPS tracking. I would like to stress that I am now a happy customer and do plan on purchasing again, but would like to see better packaging for glass items going forward. Closing with, Jess from the CS Team deserves ⭐️⭐️⭐️⭐️⭐️

No good! I placed 2 orders and received nothing. The email said out of stock on my 2nd order right after reading the site stating it was in stock and ready to ship. On my charge card bill, I was billed for the 1st order although headshop says I was refunded. The 1st order I placed never arrived, so I checked on it only to find it was out of stock, but I was not notified until I looked into it-no notice from headshop. I will never trust this site again and have already found one that actually delivers on the product with no problems.

My order came packaged so well with… My order came packaged so well with caution tape around the box for extra safety so nothing was broken. Very impressed with how it arrived! Package arrived within quoted timeframe on website as well.

Headshop.com Should Do Better I bought a product from the self-declared "most trusted headshop on the internet." Unfortunately, that has not been my experience. The item I bought is clunky and hard to use. It seems like more of a parlor trick than what I need. This is no fault of Headshop.com since the construction seems sturdy. I have NO complaints about the manufacturing. This review is ONLY for Headshop.com. Based on my experience with my product, I would return it and buy something different. I haven't yet because Headshop's return policy is not for us customers. It's so difficult and costly that it seems like getting their customers the products that work for them doesn't really matter. That part is a huge disappointment. Also, your return policy blames the victim right at the beginning of the second paragraph "do your own research" but you don't provide videos or a credible source or anything on how these things work. I have to scour the internet and find videos and hope it gives me some idea how to use a product THEY sell and I don't know about. How could I find a product on the internet and just know that people are using it as intended? I know there are people smarter than me working this out, but I shouldn't get an expensive riddle because I THOUGHT a product would work for me. In today's sihpping culture, returns are expected. I will likely have find to a shop with a better return policy since I'm new to this and would be grateful for some grace and a customer-friendly return policy.