Products arrived quickly Products arrived quickly and although they came separately because of different distributors. Customer service was fast with their response and straight to the solution/answer. Only con was not knowing that they were shipped separately, but that information is likely posted on their pages if you were to be smart and read that lol. Prices are killer affordable and flower is delicious, fresh, and beautiful. So happy with this shop!

Mighty Dosing Capsule Magazine There was a bit of a shipping delay but that was indicated at purchase time, communication could have been better, but other than that I did finally receive the order, a great product at a great price! Thank you headshop.com

Newly satisfied. [UPDATED] So previously, I had stated how there was no tracking info provided. This remains true, but customer service has since assured me this was a mistake and NOT how transactions are supposed to enter the system. They’ve ensured that my future purchases will come detailed with USPS tracking. I would like to stress that I am now a happy customer and do plan on purchasing again, but would like to see better packaging for glass items going forward. Closing with, Jess from the CS Team deserves ⭐️⭐️⭐️⭐️⭐️

I had my package stolen I had my package stolen. It was a huge hassle trying to deal with USPS. It was taken in a 15 minute window. I got the "package delivered" message while I was trying to deliver a package, haha talk about cutting it short. Well I went out to a, invisible, package. I believe headshop re sent one, I ordered two, but hey one is better than none. Thanks headshop for meeting me half way.

Headshop.com Should Do Better I bought a product from the self-declared "most trusted headshop on the internet." Unfortunately, that has not been my experience. The item I bought is clunky and hard to use. It seems like more of a parlor trick than what I need. This is no fault of Headshop.com since the construction seems sturdy. I have NO complaints about the manufacturing. This review is ONLY for Headshop.com. Based on my experience with my product, I would return it and buy something different. I haven't yet because Headshop's return policy is not for us customers. It's so difficult and costly that it seems like getting their customers the products that work for them doesn't really matter. That part is a huge disappointment. Also, your return policy blames the victim right at the beginning of the second paragraph "do your own research" but you don't provide videos or a credible source or anything on how these things work. I have to scour the internet and find videos and hope it gives me some idea how to use a product THEY sell and I don't know about. How could I find a product on the internet and just know that people are using it as intended? I know there are people smarter than me working this out, but I shouldn't get an expensive riddle because I THOUGHT a product would work for me. In today's sihpping culture, returns are expected. I will likely have find to a shop with a better return policy since I'm new to this and would be grateful for some grace and a customer-friendly return policy.