Customer: Satisfied! First, Cigar Palace had the cigar that I want, the San Lotano AJ Fernandez 60-ring gauge. Secondly, the shipment was earlier than expected and it was wrapped exceptionally, with a gift certificate for being a first-time customer. Lastly, I ordered a box of 20. The cigars are less expensive than Cigar International, where I shopped for years. I’m switching to CIGAR PALACE!

Order lost someplace during shipping Order lost someplace during shipping. Tried to get refund told to wait they might still show up.Filed dispute with my credit card company will not order from the again

I WILL NEVER EVER BUY FROM THESE PEOPLE… I WILL NEVER EVER BUY FROM THESE PEOPLE AGAIN I SPEND OVER $100 OVER ONE MONTH AGO AND STILL DON'T HAVE MY ORDER !!!! When I contact them they say it must be in customs and they leave it up to you to chase up ? I own a small online business and I AM 4.9 star that's because I chase up any issues for my customers and don't fob them off with YOU need to chase up Your answer is not acceptable as your company needs to find a service that is track able/traceable for your dwindling customer base as this is what I had to do as I also have an online company so please no more excuses, the customers need results I don't believe it you guys are still making excuses don't you wonder why you are a miserable 3 star rating you should be embarrassed with this below average score are you not

Excellent service and support This was my first time ordering from "cigar-place". The service was excellent. I had an issue with the order and the guys from the support were very helpful and professional in resolving it. The cigars arrived in time and perfectly packaged with boveda 69% hum. packs. For the time being, I ma resting my cigars in my humidor and can't wait till I smoke em. I will definitely order again! Cheers!

Fantastic customer service Ordered from the UK on Jan 26 and took delivery on Feb 8. Can’t fault Cigar place on service. Will rest my new arrivals in a humidor for a week or two to help them get over their international travel and then write another review on quality (which I’m sure will be as good as last time). Keep up the excellent customer service guys and thank you.