Worse customer service if any of all… Worse customer service if any of all cigar online companies. I won a bid on some cigars and have not received them . It’s been 10 days since the order. Attempted for days to contact them by phone and email with no luck.

I WILL NEVER EVER BUY FROM THESE PEOPLE… I WILL NEVER EVER BUY FROM THESE PEOPLE AGAIN I SPEND OVER $100 OVER ONE MONTH AGO AND STILL DON'T HAVE MY ORDER !!!! When I contact them they say it must be in customs and they leave it up to you to chase up ? I own a small online business and I AM 4.9 star that's because I chase up any issues for my customers and don't fob them off with YOU need to chase up Your answer is not acceptable as your company needs to find a service that is track able/traceable for your dwindling customer base as this is what I had to do as I also have an online company so please no more excuses, the customers need results I don't believe it you guys are still making excuses don't you wonder why you are a miserable 3 star rating you should be embarrassed with this below average score are you not

Black Friday sale is a SCAM Black Friday sale is not as it seems. As per typical marketing schemes, this store drove up the price of the items to make their Black Friday sale seem like you are getting a bargain. I have proof of this with screen shots. On Tuesday November 31st I purchased a bundle of 20 cigars at 30% off their normal price and paid $159.99. Free shipping no tax. This same item on Black Friday was listed at 37% off but the price was $189.99 I don’t know about you but the math does not work in this equation. What happened is that for Black Friday, the MSRP was raised to $300.00 which it is not correct for this cigar as the price on average is $10 per stick everywhere else for the E.P. Carillo pledge. I’m glad I took advantage of the true sale before Black Friday, which is the only good thing I have to say dealing with Cigar Place. Shame on your pricing antics during times of sales. I know a lot of retailers do it but, that doesn’t mean you should jump on the same band wagon of dishonesty and trick your consumers into thinking they are getting a good deal when they aren’t.

Excellent service and support This was my first time ordering from "cigar-place". The service was excellent. I had an issue with the order and the guys from the support were very helpful and professional in resolving it. The cigars arrived in time and perfectly packaged with boveda 69% hum. packs. For the time being, I ma resting my cigars in my humidor and can't wait till I smoke em. I will definitely order again! Cheers!

CigarPlace…solid since '07 Been doing business with CigarPlace since 2007. Never had an issue left unresolved or left me unsatisfied. To be honest they and one other joint have been my go to for sticks online.