Five stars all the way This is my first time ordering from cigar place.this is my new go to online cigar place . shipping was fast.great deals.and large selection.my cigars where packaged well arrived fresh .thanks cigar place

Order lost someplace during shipping Order lost someplace during shipping. Tried to get refund told to wait they might still show up.Filed dispute with my credit card company will not order from the again

Customer: Satisfied! First, Cigar Palace had the cigar that I want, the San Lotano AJ Fernandez 60-ring gauge. Secondly, the shipment was earlier than expected and it was wrapped exceptionally, with a gift certificate for being a first-time customer. Lastly, I ordered a box of 20. The cigars are less expensive than Cigar International, where I shopped for years. I’m switching to CIGAR PALACE!

Outstanding Customer Service:- Outstanding Customer Service:- I placed an order that required international shipping. The problem was there had been no update on the tracking code on USPS for a week, it looked like it was sitting at the depot or missing. I contacted Cigar Place support and they tracked down the shipment, provided me with an alterntive tracking website & the reassurance that the freight option I had chosen covered the item if it went missing. I was impressed... They took the time to answer my question with detail. Cigar Place, in my opinion really look after their customers.

Do not trust them if your a UK buyer Do not trust them if your a UK buyer. I got charged over 400% of what the cigars cost by customs. They could not fill in a simple form for the over priced international shipping cost. Avoid them, absolutely useless.