Not shopping here ever again Bought a box of cigars online in April. Took over 1 month for the cigars to arrive in Canada. The duty fee was literally double the cost off of the box of cigars. Of course I never accepted the package, and cigarplace.biz hit me with the 20% stocking fee. Understanding this is a harsh reality and that customer service did absolutely nothing to help keep my business in any way.

Great overseas service Just received my latest batch of stogies and I’m looking forward to sparking up once they recover from jet lag. Despite the UK government charging almost twice the cost of the cigars (in tax and duty), it is still financially beneficial for me to use Cigar Place. The speed of delivery, quality of packaging and, above all, quality of cigars is fantastic. Here’s to the next order.

2 cigar refund policy is a joke 2 cigar refund policy is a joke. After waiting 30 minutes to speak to rep. was told keep cigars in my humidor to refresh as they arrived bone dry.still waiting on prepaid return postage.Do yourself a favor and go somewhere else

Do not trust them if your a UK buyer Do not trust them if your a UK buyer. I got charged over 400% of what the cigars cost by customs. They could not fill in a simple form for the over priced international shipping cost. Avoid them, absolutely useless.

Outstanding Customer Service:- Outstanding Customer Service:- I placed an order that required international shipping. The problem was there had been no update on the tracking code on USPS for a week, it looked like it was sitting at the depot or missing. I contacted Cigar Place support and they tracked down the shipment, provided me with an alterntive tracking website & the reassurance that the freight option I had chosen covered the item if it went missing. I was impressed... They took the time to answer my question with detail. Cigar Place, in my opinion really look after their customers.