Lets start with the good Lets start with the good, there prices are very competitive and they have a good selection. Now t bad part, for one they cant keep the cigars I like in stock , out for now more then 3 month. Till last month they offered that if you order before 2 PM EST it will ship the same day. Did not happen and even worse my cigars where stuck in USPS container for almost a week. Now i placed another order and got confirmation that it was shipped. Checking tracking number it says it was cancelled. When ask they say it wqs shipped but they dont have any info on new tracking number. Rep talked too has attitude with nothing to backup claim other "in my expirience". Not sure what happened but this place whent from great to just plain bad

I WILL NEVER EVER BUY FROM THESE PEOPLE… I WILL NEVER EVER BUY FROM THESE PEOPLE AGAIN I SPEND OVER $100 OVER ONE MONTH AGO AND STILL DON'T HAVE MY ORDER !!!! When I contact them they say it must be in customs and they leave it up to you to chase up ? I own a small online business and I AM 4.9 star that's because I chase up any issues for my customers and don't fob them off with YOU need to chase up Your answer is not acceptable as your company needs to find a service that is track able/traceable for your dwindling customer base as this is what I had to do as I also have an online company so please no more excuses, the customers need results I don't believe it you guys are still making excuses don't you wonder why you are a miserable 3 star rating you should be embarrassed with this below average score are you not

Customer: Satisfied! First, Cigar Palace had the cigar that I want, the San Lotano AJ Fernandez 60-ring gauge. Secondly, the shipment was earlier than expected and it was wrapped exceptionally, with a gift certificate for being a first-time customer. Lastly, I ordered a box of 20. The cigars are less expensive than Cigar International, where I shopped for years. I’m switching to CIGAR PALACE!

WHAT'S NOT TO LIKE I ordered a cigar from CIGAR PLACE that was out of stock with the company I usually buy from. I placed my order before 11AM and recieved my order the next day! The price was the same as where I'am usually buying cigars, however the speed of my order excution was mind blowing. EXCELLENT SERVICE!!!!

Do not trust them if your a UK buyer Do not trust them if your a UK buyer. I got charged over 400% of what the cigars cost by customs. They could not fill in a simple form for the over priced international shipping cost. Avoid them, absolutely useless.