Order lost someplace during shipping Order lost someplace during shipping. Tried to get refund told to wait they might still show up.Filed dispute with my credit card company will not order from the again

WHAT'S NOT TO LIKE I ordered a cigar from CIGAR PLACE that was out of stock with the company I usually buy from. I placed my order before 11AM and recieved my order the next day! The price was the same as where I'am usually buying cigars, however the speed of my order excution was mind blowing. EXCELLENT SERVICE!!!!

Not shopping here ever again Bought a box of cigars online in April. Took over 1 month for the cigars to arrive in Canada. The duty fee was literally double the cost off of the box of cigars. Of course I never accepted the package, and cigarplace.biz hit me with the 20% stocking fee. Understanding this is a harsh reality and that customer service did absolutely nothing to help keep my business in any way.

Fantastic customer service Ordered from the UK on Jan 26 and took delivery on Feb 8. Can’t fault Cigar place on service. Will rest my new arrivals in a humidor for a week or two to help them get over their international travel and then write another review on quality (which I’m sure will be as good as last time). Keep up the excellent customer service guys and thank you.

Outstanding Customer Service:- Outstanding Customer Service:- I placed an order that required international shipping. The problem was there had been no update on the tracking code on USPS for a week, it looked like it was sitting at the depot or missing. I contacted Cigar Place support and they tracked down the shipment, provided me with an alterntive tracking website & the reassurance that the freight option I had chosen covered the item if it went missing. I was impressed... They took the time to answer my question with detail. Cigar Place, in my opinion really look after their customers.