Excellent service and support This was my first time ordering from "cigar-place". The service was excellent. I had an issue with the order and the guys from the support were very helpful and professional in resolving it. The cigars arrived in time and perfectly packaged with boveda 69% hum. packs. For the time being, I ma resting my cigars in my humidor and can't wait till I smoke em. I will definitely order again! Cheers!

Fast shipping Fast shipping, sometimes free and/or $1, friendly customer service and competitive prices. I think that says it all. What more could you ask for.... sure works for me folks.

Worse customer service if any of all… Worse customer service if any of all cigar online companies. I won a bid on some cigars and have not received them . It’s been 10 days since the order. Attempted for days to contact them by phone and email with no luck.

I WILL NEVER EVER BUY FROM THESE PEOPLE… I WILL NEVER EVER BUY FROM THESE PEOPLE AGAIN I SPEND OVER $100 OVER ONE MONTH AGO AND STILL DON'T HAVE MY ORDER !!!! When I contact them they say it must be in customs and they leave it up to you to chase up ? I own a small online business and I AM 4.9 star that's because I chase up any issues for my customers and don't fob them off with YOU need to chase up Your answer is not acceptable as your company needs to find a service that is track able/traceable for your dwindling customer base as this is what I had to do as I also have an online company so please no more excuses, the customers need results I don't believe it you guys are still making excuses don't you wonder why you are a miserable 3 star rating you should be embarrassed with this below average score are you not

absolutely ridiculous customer service absolutely ridiculous customer service. Had a few issues with some cigars shipped to me. stuff happens. They not only made it right but went above and beyond to where I almost blushed. Great service. quality guaranty ridiculously low pricing free shipping and just all around great experience. Truly the cigar afficionado's best kept online secret. just don't tell everyone I don't need my go to online cigar vendor blowing up just yet..shhhh!