Dont waste your time, horrible service. Dont waste your time. I think I have dealt with the rudest customer service person ever today, Cancelled my order and went elsewhere. Update: Yea that reason is ridiculous. And won’t be back. Been ordering from your competitors without problem.

Not shopping here ever again Bought a box of cigars online in April. Took over 1 month for the cigars to arrive in Canada. The duty fee was literally double the cost off of the box of cigars. Of course I never accepted the package, and cigarplace.biz hit me with the 20% stocking fee. Understanding this is a harsh reality and that customer service did absolutely nothing to help keep my business in any way.

Lets start with the good Lets start with the good, there prices are very competitive and they have a good selection. Now t bad part, for one they cant keep the cigars I like in stock , out for now more then 3 month. Till last month they offered that if you order before 2 PM EST it will ship the same day. Did not happen and even worse my cigars where stuck in USPS container for almost a week. Now i placed another order and got confirmation that it was shipped. Checking tracking number it says it was cancelled. When ask they say it wqs shipped but they dont have any info on new tracking number. Rep talked too has attitude with nothing to backup claim other "in my expirience". Not sure what happened but this place whent from great to just plain bad

Black Friday sale is a SCAM Black Friday sale is not as it seems. As per typical marketing schemes, this store drove up the price of the items to make their Black Friday sale seem like you are getting a bargain. I have proof of this with screen shots. On Tuesday November 31st I purchased a bundle of 20 cigars at 30% off their normal price and paid $159.99. Free shipping no tax. This same item on Black Friday was listed at 37% off but the price was $189.99 I don’t know about you but the math does not work in this equation. What happened is that for Black Friday, the MSRP was raised to $300.00 which it is not correct for this cigar as the price on average is $10 per stick everywhere else for the E.P. Carillo pledge. I’m glad I took advantage of the true sale before Black Friday, which is the only good thing I have to say dealing with Cigar Place. Shame on your pricing antics during times of sales. I know a lot of retailers do it but, that doesn’t mean you should jump on the same band wagon of dishonesty and trick your consumers into thinking they are getting a good deal when they aren’t.

absolutely ridiculous customer service absolutely ridiculous customer service. Had a few issues with some cigars shipped to me. stuff happens. They not only made it right but went above and beyond to where I almost blushed. Great service. quality guaranty ridiculously low pricing free shipping and just all around great experience. Truly the cigar afficionado's best kept online secret. just don't tell everyone I don't need my go to online cigar vendor blowing up just yet..shhhh!