Brett Olson (Mortgage Broker Perth)
AUOutstanding Customer Service:- Outstanding Customer Service:- I placed an order that required international shipping. The problem was there had been no update on the tracking code on USPS for a week, it looked like it was sitting at the depot or missing. I contacted Cigar Place support and they tracked down the shipment, provided me with an alterntive tracking website & the reassurance that the freight option I had chosen covered the item if it went missing. I was impressed... They took the time to answer my question with detail. Cigar Place, in my opinion really look after their customers.
Teddy Newton
GBFast shipping Fast shipping, sometimes free and/or $1, friendly customer service and competitive prices. I think that says it all. What more could you ask for.... sure works for me folks.
Hoss uaqehds
GBWorse customer service if any of all… Worse customer service if any of all cigar online companies. I won a bid on some cigars and have not received them . It’s been 10 days since the order. Attempted for days to contact them by phone and email with no luck.
Ronnie Soniat
GB2 cigar refund policy is a joke 2 cigar refund policy is a joke. After waiting 30 minutes to speak to rep. was told keep cigars in my humidor to refresh as they arrived bone dry.still waiting on prepaid return postage.Do yourself a favor and go somewhere else
AP
GBLets start with the good Lets start with the good, there prices are very competitive and they have a good selection. Now t bad part, for one they cant keep the cigars I like in stock , out for now more then 3 month. Till last month they offered that if you order before 2 PM EST it will ship the same day. Did not happen and even worse my cigars where stuck in USPS container for almost a week. Now i placed another order and got confirmation that it was shipped. Checking tracking number it says it was cancelled. When ask they say it wqs shipped but they dont have any info on new tracking number. Rep talked too has attitude with nothing to backup claim other "in my expirience". Not sure what happened but this place whent from great to just plain bad