Great customer service- Haven’t received my results yet Haven’t received my results yet; however, Canada Post took over 30 days to ship my envelope and while I awaited confirmation of its arrival, both Cornelia and Chloe were very helpful, friendly and prompt with their reply to my inquiries. Very satisfied with the customer service aspect!

Unfortunately the timeframe it takes is… Unfortunately the timeframe it takes is disappointing to me. I would have spent the additional money for the other tests that take less time……”2-3 weeks to get to THE LAB, after arriving at the address provided.”

Shady It felt deceptive, first because the (U.S.) website really makes it sound like you will have your result days after you mail it and it is intentional that nowhere on the website does it indicate the additional 3 weeks of time it will take for your results to make it from Houston to the UK. It is intentional that there is no mention of the UK. It felt very odd calling and hearing a recording of a person with an English accent and then have the call answered by the same person. It felt like a small business with little credibility. I almost felt like the accent was fake, too, sorry. So after talking to someone and finding out about the shady lack of mention about an additional 3 weeks, I started reading reviews and regretted buying these tests. The test results surprisingly came days after talking to the person and now I don’t even know if I can trust them. I wasted $90 on two tests and $10 on tracked mail as recommended by the company.

Great Customer Service I didn’t realize how long it takes to get from the sender to the lab and worried that there was something wrong on the USPS end. I emailed customer service and in less than 15 minutes I received a response from Chloe, explaining the process. I appreciated the prompt help and explanation. I was very happy with the report I received. There were many food sensitivities that came back and some were the main ingredients in my dog’s food and treats.

CARING PROMPT RESPONSE I was truly desperate. Our Ralphie came to be part of our family about six months ago. He was not socialized & reacted poorly to my friends & other dogs. The worst of it he seemed to have severe allergies which were unknown to me. I tried doing research on my own & started cooking hypoallergenic veterinary recommended meals at home. It didn't seem to make any difference. Continuing my search I came across your organization through Amazon. After ordering the test I sent it in expecting nothing much. To my surprise you responded & followed through as promised. Upon receiving the results I was unsure what some of it meant. So I wrote & within hours I heard from Chloe. She was very thorough in her explanation making it possible for me to use the information showing me what would work. I can't thank her enough for her efficiency & caring. I think she understood my situation & did the best she could to help me. She is an excellent reflection of the quality of your organization. Bravo!!! Keep up the good work!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!