ZERO STARS I don't normally go out of my way to even write reviews or complain, but this website is THAT SHADY. If I could rate zero stars, I would - for ZERO customer service. Tried to place several hefty orders with this company, and had issues every single time. My first order was never even processed. The other orders took two weeks just to process, and another two weeks to ship. I tried to get in contact with Vape in the Box via phone & "customer support" email, SEVERAL TIMES, and never got a single response. I will never give Vape in the Box my business again. Do not recommend at all!

So far not happy with my service So far not happy with my service. Unfortunately I’m going to have to echo a lot of the negative reviews. Ordered on a Thursday and now it’s the following Tuesday. Received no shipping information as of yet and have left multiple voicemails and sent an email requesting info. Have had zero communication as of yet. While the pricing is great it is frustrating when you need a product in and you are getting zero response.

I have ordered thousands of dollars… I have ordered thousands of dollars worth of items from them multiple times. The first 2 or 3 orders went smooth and fine. The most recent orders have been awful. The items take over a week to even ship from them even if you pay for the 4 day shipping. The products are not even in stock half the time but their website says differently. The customer service does not much of an understanding to the urgency of people getting there items. If you need your items on time this is not the place to ever order from.

This is my third or fourth order This is my third or fourth order. The products are fine; but, the customer service is not. I was sent wrong invoice information for my order over a week ago; after paying for four days shipping costs. Order number given for my unfilled order was delivered to an address on the other side of the nation. To date, no follow up or clarification for resolving these issues has been made. Unhappy with lack of follow through and level of communication regarding the matter.

Great prices and customer service The two reasons why this company is great is because of the extremely low cost products and low minimum orders. Months ago their customer service was not the best but recently they have fixed their response time and continue to strive for better customer service. Any questions are answered quickly by an actual person with real answers. Great company. Would highly recommend!