Excellent service Excellent service. They go way above and beyond. Very nice people. Highly recommended

Customer Service is non existent but orders do work Everything works fine until you go to contact customer service. I’ve made 3 orders from Vapeinthebox. Shipping was a little slow but I can accept that as long as the package is on its way. 3/3 orders were delivered with everything I order in the box(as long as they had it in stock) however with my last order I wanted to cancel it right after I placed the order. This is where the lack of customer service ruined my future with them. I reached out through their website message page, emailed sales at vapeinthebox, and called (424)233-0213 all without reaching anyone. I just wanted to cancel my order, the order ends up going through and I am charged the $500. A few days later the package is delivered to my billing address, not my shipping address. Luckily I still had access to my old apartment and that my girlfriend stumbled upon the package. Now I’ve been attempting to make a return and fill out their illusive RMA form but I’m just going to end up returning the package to sender with all of my information. Will update in the future. Update: Got in contact with someone at Vapeinthebox who took care of me and gave me a refund minus a fee (fine with me), after multiple orders I can say be careful with your business with this company but that said you can get exactly what you order and in a reasonable time. Upgrading my rating to 3 stars purely because of the helpful individual who stepped out of his role to give me a hand. Would happily name you if you wish and if I could do business with solely you the company would be 5 stars.

Great Prices and Great Service Company is awesome, only complaint is sometimes takes awhile to get order shipped out besides that amazing!

Great prices and customer service The two reasons why this company is great is because of the extremely low cost products and low minimum orders. Months ago their customer service was not the best but recently they have fixed their response time and continue to strive for better customer service. Any questions are answered quickly by an actual person with real answers. Great company. Would highly recommend!

This is my third or fourth order This is my third or fourth order. The products are fine; but, the customer service is not. I was sent wrong invoice information for my order over a week ago; after paying for four days shipping costs. Order number given for my unfilled order was delivered to an address on the other side of the nation. To date, no follow up or clarification for resolving these issues has been made. Unhappy with lack of follow through and level of communication regarding the matter.