Good price, communication, and prompt free delivery Shopping online for a particular box of Gurkha cigars I found the box at Cigarscity was at a significantly lower price than other sellers. I placed the order and opted for free shipping. Five days later the cigars were delivered to my home in Oregon.

I ordered 2 boxes of cigars and it has I ordered 2 boxes of cigars and it has been several day now and still haven’t received them. I called and spoke with Susan and she talked to Jeff while I was still on the phone. I could hear him in the back ground talking bad about me because he said I was having a melt down. The last 3 orders I have purchased have been very slow arriving . This company will not answer emails or voice mails and you need to be very lucky to even get them on the phone. Poor customer service. I have such a lack of trust in this company. Tim Jones

First time using Cigarcity. First time using Cigarcity. Placed a order on Monday, order confirmed. Web page made one think the order would arrive in three days. On day five, at 5:18 in the morning, I was informed my order was cancelled and refunded at my request. A fabricated story. I emailed them for an explanation. Did not hear back. I buy a lot of cigars and this is not the place to do it. First and last time for Cigarcity.

Completely satisfied; exactly what I expected I've just recently gotten into cigars so I was looking for a good cheap humidor to store my growing collection of stogies and found CigarsCity during a Google search for humidors. Sure enough, they had the exact humidor I wanted and it was the best price I could find online for the humidor. I placed my order on Monday and got the humidor to my door on Thursday in perfect condition. I had it "seasoning" that evening and it was good to go on Saturday. Couldn't ask for a better online shopping experience. I'm probably going to pick up one of their cigar sampler sets soon to add to my new humidor. Also, same as the other reviewer here, I didn't get an invoice in my package either but that's fine by me since I usually just trash them right away anyways however they did give me an email receipt and confirmation when I placed the order.

What a Rip OFF Sent me a package, decent price, until I went to USPS and got screwed with a $65 COD charge, so their policy of free shipping after spending XXX dollars is complete garbage; after the math you can literally go anywhere else and find better products and service.