Based on the last two years.. Based on the last two years... Overall my experience with CigarsCity cigars has been good; a backorder here and there but eventually received the goods. Jeff has been pleasant to speak with on the occasions to call, and always includes a nice little note with your order. Good selection and fair pricing are the upside; I have no problem recommending friends and family to CCC. I appreciate having a solid small co to deal with.

Excellent service and communication I contacted CigarsCity.com about shipping to Canada and they responded back within the same day or within a day which is incredibly fast. They answered all my questions and their prices are on par or better than some of the other large online cigar websites. When I pointed out an error in shipping they corrected immediately. The hand written thank you notes with each shipment is also a great touch. They are my go to cigar website. Shipping is also fast and living in Canada thats important when it comes to cigars. Highly recommend them!

They do not answer the phone They do not answer the phone. They do not respond to voice mails or email messages. And what a shame cause there prices are dirt cheap. Are they still open for business? Anybody have and recent success in placing an online order? I placed an order last week and they canceled my order without any explanation and ive made multiple attempts to contact without any luck

Good experience, awesome service I ordered a box of Perdomo 20th Champagne cigars from these guys on a Wednesday and received them Friday. Along with the box of cigars, I got a hand written thank you note. Awesome touch that I appreciated.

Completely satisfied; exactly what I expected I've just recently gotten into cigars so I was looking for a good cheap humidor to store my growing collection of stogies and found CigarsCity during a Google search for humidors. Sure enough, they had the exact humidor I wanted and it was the best price I could find online for the humidor. I placed my order on Monday and got the humidor to my door on Thursday in perfect condition. I had it "seasoning" that evening and it was good to go on Saturday. Couldn't ask for a better online shopping experience. I'm probably going to pick up one of their cigar sampler sets soon to add to my new humidor. Also, same as the other reviewer here, I didn't get an invoice in my package either but that's fine by me since I usually just trash them right away anyways however they did give me an email receipt and confirmation when I placed the order.