Ordered cigars on Sunday Ordered cigars on Sunday. Was told they would ship on Thursday. Been calling to delivery to billing address. They said they didn't have the billing address. Huh? Will not pickup the phone. Called all day on Wednesday. If I get my money or cigars. Business will be given to other cigar companies. My fault trying to save $20. I have to make sure my boys don't ever order from this place!!!

5 out of 6 messed up orders After Anthony sold it to the couple in Connecticut service has went downhill bad. I now choose to no longer give cigars City my business.

First time using Cigarcity. First time using Cigarcity. Placed a order on Monday, order confirmed. Web page made one think the order would arrive in three days. On day five, at 5:18 in the morning, I was informed my order was cancelled and refunded at my request. A fabricated story. I emailed them for an explanation. Did not hear back. I buy a lot of cigars and this is not the place to do it. First and last time for Cigarcity.

I'm happy with Cigarscity.com I'm happy with Cigarscity.com. They carried the ring gauge of the cigar I like that my local shop couldn't get, and they are substantially lower than other online outlets and my local tobacconist. I appreciate that when my order comes, it has a hand written note from Jeff, and when I call their company number, Jeff picks up.

Such Great Cudtomer Service We live out West. Our online supplier quit shipping to our state. Found what we like at Cigarscity. Shipping was prompt. Although we ordered two boxes, only one was in stock. The one box came with a friendly note that the other box would come ASAP. And then, it was here in just a few days. No reminders or extra phone calls. Just there on the porch like magic!!! Great customer service!