I ordered 2 boxes of cigars and it has I ordered 2 boxes of cigars and it has been several day now and still haven’t received them. I called and spoke with Susan and she talked to Jeff while I was still on the phone. I could hear him in the back ground talking bad about me because he said I was having a melt down. The last 3 orders I have purchased have been very slow arriving . This company will not answer emails or voice mails and you need to be very lucky to even get them on the phone. Poor customer service. I have such a lack of trust in this company. Tim Jones

Completely satisfied; exactly what I expected I've just recently gotten into cigars so I was looking for a good cheap humidor to store my growing collection of stogies and found CigarsCity during a Google search for humidors. Sure enough, they had the exact humidor I wanted and it was the best price I could find online for the humidor. I placed my order on Monday and got the humidor to my door on Thursday in perfect condition. I had it "seasoning" that evening and it was good to go on Saturday. Couldn't ask for a better online shopping experience. I'm probably going to pick up one of their cigar sampler sets soon to add to my new humidor. Also, same as the other reviewer here, I didn't get an invoice in my package either but that's fine by me since I usually just trash them right away anyways however they did give me an email receipt and confirmation when I placed the order.

Customer Service Falling Apart When I first started at Cigarscity the customer service was great with timely shipping. However, there has been a noticeable change in that service recently and it is not going well. I read something that mentioned the owner sold to someone else close to the time I started seeing the decline. My strong suggestion to the new owners, get some customer service training quickly otherwise you will lose most of your customers. Unfortunately after this latest round of no communication and then canceling my order a week after I should have received it. I am taking my business elsewhere.

First time using Cigarcity. First time using Cigarcity. Placed a order on Monday, order confirmed. Web page made one think the order would arrive in three days. On day five, at 5:18 in the morning, I was informed my order was cancelled and refunded at my request. A fabricated story. I emailed them for an explanation. Did not hear back. I buy a lot of cigars and this is not the place to do it. First and last time for Cigarcity.

Excellent service and communication I contacted CigarsCity.com about shipping to Canada and they responded back within the same day or within a day which is incredibly fast. They answered all my questions and their prices are on par or better than some of the other large online cigar websites. When I pointed out an error in shipping they corrected immediately. The hand written thank you notes with each shipment is also a great touch. They are my go to cigar website. Shipping is also fast and living in Canada thats important when it comes to cigars. Highly recommend them!