Great products! Even greater service ! Great products!! I really love my V5 Nano, but the service is why I write here. I broke my mouthpiece and the shop where I bought it could not help me with a new one so I called the flowermate guys to see if I could buy one from them. They help d me out with 3 new mouthpieces and I only had to pay for shipping. This is customer service at the highest level and I will never go anywhere else for my vaping needs:) highly recommended!!

Bad product and Customer Service My vaporiser malfunctioned and broke well within the 1 year warranty time. Contacted Flowermate as the shop I bought it from told me to do so. Initially got a response, now I have sent 5 chase up emails over 3 weeks and I am being ignored on every one. Product rubbish customer service shocking. Do not trust these people with your cash.

Rusted Vape Vape is rusting, followed all user guides/instructions. Customer service is non responsive, would never-ever purchase from again.

Customer service does not reply about warranties My product stopped working right. There is a 1 year warranty on it. I've been contacting flowermate for weeks and they've been ignoring me. I contacted publicly over social media and they actually gave me a fake email to contact, when I tried I got an error message. Do not ever buy from flowermate unless you are buying from a website that covers warranties for you. Customer service is non existent, you should pretend the warranty does not exist

Customer service could be improved, but . . . I agree with the previous reviewer; interesting products let down by frustratingly slow customer service. I've been waiting nearly a month to get a V5 Nano repaired under warranty . . . and I'm still waiting for them to authorise the repair. If the repair IS finally authorised, there will be another wait for the repair itself. Overall disappointed. Edit: Flowermate acknowledged that there was a failing in customer service and sent a new replacement product. I believe this warrants an increase from my original 3-star rating to at least a 4