Customer service does not reply about warranties My product stopped working right. There is a 1 year warranty on it. I've been contacting flowermate for weeks and they've been ignoring me. I contacted publicly over social media and they actually gave me a fake email to contact, when I tried I got an error message. Do not ever buy from flowermate unless you are buying from a website that covers warranties for you. Customer service is non existent, you should pretend the warranty does not exist

Zero stars for customer service...Avoid! Company will NEVER reply to multiple attempts at activating a warranty claim. I've purchased twice from them and when my Slick unit died after about 20 uses and well within the 1-year warranty period, they have ghosted me. Their claim that "Once your inquiry has been made, one of our certified team members will begin working on your ticket. We strive to address all claims in a timely fashion" is a complete joke! You will never get a response. It seems to be a corporate decision made fairly recently as the spate of bad reviews would indicate. They currently have a grade of F with the Better Business Bureau. In a crowded vaporizer marketplace, you don't need to put up with horrible service...look elsewhere. Spread the word and let's put these suckers out of business. Caveat emptor.

Great products! Even greater service ! Great products!! I really love my V5 Nano, but the service is why I write here. I broke my mouthpiece and the shop where I bought it could not help me with a new one so I called the flowermate guys to see if I could buy one from them. They help d me out with 3 new mouthpieces and I only had to pay for shipping. This is customer service at the highest level and I will never go anywhere else for my vaping needs:) highly recommended!!

Broken , no reply, scammer Broken , customer service useless, SCAMMERS

Rusted Vape Vape is rusting, followed all user guides/instructions. Customer service is non responsive, would never-ever purchase from again.