Premium prices and cut out exceptions… Premium prices and cut out exceptions to warranty. Like many others here I had the only charger sold with the pen I bought fail in less than two months after 2 charges. I was told to purchase an after market charger as this was not covered under the lifetime warranty advertised for the product. Premium prices typically signal premium customer service. That is not the case here

Deceptive practices and cheap hardware The company manufactures cheap equipment and uses deceptive practices to cover up negative feedback. I've owned three of their devices and all have failed. The first time I was told it was how I was cleaning it (even though I was using their supplies and directions). The next two items I followed the instructions to a T and they both failed. When I tried posting reviews to warn other customers, my reviews were deleted and a support ticket was created. I was given a discount code to buy more of their unreliable devices and was basically blamed for not using them right. I explained I had not opened a ticket and asked that they put my reviews back up. Which of course never happened.

Kandypens.com is an AMAZING website! Kandypens.com is an amazing website. Kandypens provides stress relief instruments through an ecommerce website. Consumers are able to order any of the instruments worldwide! Amazing security on the website, SSL, and lots of trust certificates instill a lot of confidence in the site when I was on the checkout page. :)

"NO" Customer Service This company's customer service is a joke. They tout their "Lifetime Guarantee" on their products, but when these products fail (like the usb charger for my vape pen), they are considered "wear items" that will eventually fail. You don't hear that touted in the promotions for their merchandise. NEVER AGAIN, KandyPens!

Bad Business Terrible experience I order their 24k series dry herb vaporizer in a white and gold. What I received was a silver and white none working product. Customer service line leads to a voicemail. Emails with customer support has been back and forth for 2-3 weeks of no help no apology for the inconvenience and refuses refund. As the owner of this company I would be ashamed. 100% do not buy product does not meet promise and is paired with sub par customer service.