Would do 0 Would do 0. Card got compromised from site. Donnie gibson, obviously a relative of ceo by his entitlement berated and trashed me when I asked what could be done, even going as far to send me links to victim abuse sites. Literal harassment from staff, broken cheap pen, and stolen info. So yeah, stay away

Premium prices and cut out exceptions… Premium prices and cut out exceptions to warranty. Like many others here I had the only charger sold with the pen I bought fail in less than two months after 2 charges. I was told to purchase an after market charger as this was not covered under the lifetime warranty advertised for the product. Premium prices typically signal premium customer service. That is not the case here

LOVE Kandypen customer service!! I've owned a Kandypen for about a year. Worked flawlessly until the other day. No matter what I did, the pen kept blinking 10 times. I contacted Kandypen customer service. Not only did they respond to my email within hours, they sent out a replacement the NEXT DAY. AWESOME SERVICE!! In the age of Covid 19, most businesses customer service is sorely lacking. Long waits for responses etc. They were a breath of fresh air. Excellent work guys!!!!

Bad Business Terrible experience I order their 24k series dry herb vaporizer in a white and gold. What I received was a silver and white none working product. Customer service line leads to a voicemail. Emails with customer support has been back and forth for 2-3 weeks of no help no apology for the inconvenience and refuses refund. As the owner of this company I would be ashamed. 100% do not buy product does not meet promise and is paired with sub par customer service.

Horrible customer service I had an incredibly frustrating experience with Kandy Pens. I purchased the Oculus three times, hoping for a functional product. However, each time I returned it for repairs, they sent back parts that were still damaged and defective. To make matters worse, they refuse to offer any refunds. Dealing with their customer service has been a complete nightmare. Avoid this company at all costs.