Horrible customer service I had an incredibly frustrating experience with Kandy Pens. I purchased the Oculus three times, hoping for a functional product. However, each time I returned it for repairs, they sent back parts that were still damaged and defective. To make matters worse, they refuse to offer any refunds. Dealing with their customer service has been a complete nightmare. Avoid this company at all costs.

LOVE Kandypen customer service!! I've owned a Kandypen for about a year. Worked flawlessly until the other day. No matter what I did, the pen kept blinking 10 times. I contacted Kandypen customer service. Not only did they respond to my email within hours, they sent out a replacement the NEXT DAY. AWESOME SERVICE!! In the age of Covid 19, most businesses customer service is sorely lacking. Long waits for responses etc. They were a breath of fresh air. Excellent work guys!!!!

"NO" Customer Service This company's customer service is a joke. They tout their "Lifetime Guarantee" on their products, but when these products fail (like the usb charger for my vape pen), they are considered "wear items" that will eventually fail. You don't hear that touted in the promotions for their merchandise. NEVER AGAIN, KandyPens!

Deceptive practices and cheap hardware The company manufactures cheap equipment and uses deceptive practices to cover up negative feedback. I've owned three of their devices and all have failed. The first time I was told it was how I was cleaning it (even though I was using their supplies and directions). The next two items I followed the instructions to a T and they both failed. When I tried posting reviews to warn other customers, my reviews were deleted and a support ticket was created. I was given a discount code to buy more of their unreliable devices and was basically blamed for not using them right. I explained I had not opened a ticket and asked that they put my reviews back up. Which of course never happened.

Biggest waste of money on a vape ever Called sales rep to find out why I couldn't find my preferred coils and was told the mini is discontinued. After explaining my needs I was suggested the crystal 2 which is a garbage pen. After receiving it and realizing I had been hosed I called customer service and was basically told I wasn't smart enough to vape. Then was told an insane list of steps to get it to "work". Nope, garbage. After about an hour it was clear everyone I spoke to knew exactly how horrible of a design it was and yet they recommend it highly to med patients calling for a replacement to the perfectly fine style they just discontinued. The price is insanely high for how low quality it is. They were more worried about making a sale on a very overpriced pen then they were about taking care of the customer.