Product was received defective Product was received defective. Call center would not transfer me to an agent unless I purchased a voucher. Ridiculous. Lodging a credit card dispute.

terrible company product is ok but the customer service is unbelievably bad, I have messaged and e mailed, they have seen them and they refuse/just don't answer. All I am asking is the size of the o rings they use in a vape.. not rocket science . SO DO NOTVAPES BUY FROM THIS COMPANY

Terrible!!! Terrible!!!! Never buy- we just bought a house with this security system and the company refused to help us without the prior owners jumping through a millions hoops. First day in house alarms are going off they refused to help us needless to say my husband just ripped the system out of the wall after 30 minutes of ear screeching alarms and companies refusal to help sooo great customer service

Hands down the worst customer service… Hands down the worst customer service we have ever encountered. Had them come out to install water sensors. They did everything but install what they were called out here for. Never installed the water sensors. Followed by Five phone calls later and a csr who refused to get her supervisor on the phone. We finally got a supervisor who argued that he could not do a thing and it was basically too bad. Oh, and we got double charged. Not a good company.

Do not buy! Absolute worst customer service. Whenever I have a problem with my system, which is often, the customer service is incompetent. They lack the ability and willingness to help. One woman could not even hear me because her dog was barking so loud in the background.