Bad experience I tried to Vivant with other monitoring systems and asked the salesperson some questions. She insisted that they were better than everyone else but when I asked how, she couldn't explain it to me and then hung up. It was really unexpected and made me think there isn't anything behind their claims. If this is what you get from speaking to the salesperson then I can imagine being a customer would be much worse.

We have had vivant 4 years and three… We have had vivant 4 years and three months of a living nightmare. About 6 months ago, our alarm at the house went off in the middle of the night. The sound went off in our hose, but did not connect to Virant remotely or to the police station as it should have. We spent 30 minutes trying to reach them. When we reached them and asked how it was possible that the alarm was triggered but the agent did not come online and the police were not called, they blamed COVID and then proceeded to let us know we could pay to have a technician upgrade our equipment in a month. We are in the process of filing visited protection complaints and sen

When I called to have the service cancelled... When I called to have the service cancelled as we were moving to another state I had to go through an arduous process to do so. I was transferred 4 times and had to give the the information of the account every time. I then was sent an email that I had to send an email or send a snail mail with all the information to start the cancellation. The cancellation would not be effective for 30 days after receipt of that email

This is the worst company This is the worst company. Unorganized and pitiful. Good luck figuring out payments, credit loans, etc…they just aren’t good. It’s difficult to articulate, but suffice it to say I’m on the phone with the credit loan people and vivant weekly because of stupid back end mistakes. You’re better off elsewhere. Could not give it 0 stars which is unfortunate.

Bad customer support Made a purchase last week, they sent it pretty fast so that was cool, but I was charged twice, I emailed vivant to two different email addresses and their contact form on the website, but I had no answer from neither. Seems like the company just wants to make money and has no regard for their costumers.