terrible company product is ok but the customer service is unbelievably bad, I have messaged and e mailed, they have seen them and they refuse/just don't answer. All I am asking is the size of the o rings they use in a vape.. not rocket science . SO DO NOTVAPES BUY FROM THIS COMPANY

Horrible never use them I ordered 1… Horrible never use them I ordered 1 thing for 1 of my bongs and I’m still waiting it’s been 2 and a half weeks wen it said no longer then 2-4 business days don’t use this site…

This is a terrible company This is a terrible company. Security system works but their business is frankly, dishonest. I paid many thousands of dollars in advance and was told I was paid in full. Then they call and say I owe them over $3500. Many others have same experience. You also cannot call them about bills-eternal hold for hours and they do not respond to the receipt showing paid in full. Their monthly monitoring rate is also higher than most others

Hands down the worst customer service… Hands down the worst customer service we have ever encountered. Had them come out to install water sensors. They did everything but install what they were called out here for. Never installed the water sensors. Followed by Five phone calls later and a csr who refused to get her supervisor on the phone. We finally got a supervisor who argued that he could not do a thing and it was basically too bad. Oh, and we got double charged. Not a good company.

When I called to have the service cancelled... When I called to have the service cancelled as we were moving to another state I had to go through an arduous process to do so. I was transferred 4 times and had to give the the information of the account every time. I then was sent an email that I had to send an email or send a snail mail with all the information to start the cancellation. The cancellation would not be effective for 30 days after receipt of that email