Bad customer support Made a purchase last week, they sent it pretty fast so that was cool, but I was charged twice, I emailed vivant to two different email addresses and their contact form on the website, but I had no answer from neither. Seems like the company just wants to make money and has no regard for their costumers.

Do not buy! Absolute worst customer service. Whenever I have a problem with my system, which is often, the customer service is incompetent. They lack the ability and willingness to help. One woman could not even hear me because her dog was barking so loud in the background.

This is a terrible company This is a terrible company. Security system works but their business is frankly, dishonest. I paid many thousands of dollars in advance and was told I was paid in full. Then they call and say I owe them over $3500. Many others have same experience. You also cannot call them about bills-eternal hold for hours and they do not respond to the receipt showing paid in full. Their monthly monitoring rate is also higher than most others

Product was received defective Product was received defective. Call center would not transfer me to an agent unless I purchased a voucher. Ridiculous. Lodging a credit card dispute.

Terrible!!! Terrible!!!! Never buy- we just bought a house with this security system and the company refused to help us without the prior owners jumping through a millions hoops. First day in house alarms are going off they refused to help us needless to say my husband just ripped the system out of the wall after 30 minutes of ear screeching alarms and companies refusal to help sooo great customer service