No Help They don't help with there devices issues. Contacted for, nothing more than help w/Alternate vape, there answer was, ok we will warranty it, ok, I was stunned, I just needed help with an issue on firmware. And questions regarding there New devices Rift and Ambit!!! SINCE THEN, NO contact at all, tried several attempts over the weeks, with No response. If there was any problem they should have contacted me but, nothing. Been months now, device is not useable, so paperweight now, will never again trust Vivant or there devices again. I currently own a Mighty now , Vivant blew it!

A set up to force you into a selling point system. My wife and I bought our vivant system about 5 years ago. Paid cash, not monyhly payments, This morning, our carbon monoxide detector started beeping every 45 seconds. We changed the battery and still it beeps. For hours it beeped. When I got home, I called vivant, they had me pull the detector off and check the expiration date; June 11, 2023. I was told we had to buy a new one because it was out of warranty. The expiration date is June 11, 2023. I asked to speak with a supervisor. The supervisor refused to talk to me and offered a $15 discount. I hung up and was mad as he77. The garage door opener has NEVER worked properly. The glass break alarm even though we have changed the batteries multiple times says it has low batteries. We should have never bought this system.

Product was received defective Product was received defective. Call center would not transfer me to an agent unless I purchased a voucher. Ridiculous. Lodging a credit card dispute.

Do not buy! Absolute worst customer service. Whenever I have a problem with my system, which is often, the customer service is incompetent. They lack the ability and willingness to help. One woman could not even hear me because her dog was barking so loud in the background.

DO NOT GET THIS SYSTEM IF YOU HAVE PETS DO NOT GET THIS SYSTEM IF YOU HAVE PETS. On 2/21/24 a tech came to our house to fix a camera that was not working. The company’s policy is that a tech can not enter a house if there arre dogs running around we a 10+ old golden retriever and a golden doodle ( fearsome, fearsome creatures HA) the only place to put the dogs is the room the the tech needs to go. The camera did not get fixed and the company is totally inflexible on their rules. The system was installed with the dogs loose to begin with. My wife and I are elderly and handicapped and are physically unable to do it ourselves. Shame on you Vivant.