Horrible never use them I ordered 1… Horrible never use them I ordered 1 thing for 1 of my bongs and I’m still waiting it’s been 2 and a half weeks wen it said no longer then 2-4 business days don’t use this site…

Good experience from Vivant I purchased two products from VIVANT and they shipped without delay. When I met some problems with my devices, I contacted on their social media, Instagram and their staff replied me quickly and patiently. If you got no reply from the email, you can try to contact on their Instagram. Someone will help you deal with your problems.

Hands down the worst customer service… Hands down the worst customer service we have ever encountered. Had them come out to install water sensors. They did everything but install what they were called out here for. Never installed the water sensors. Followed by Five phone calls later and a csr who refused to get her supervisor on the phone. We finally got a supervisor who argued that he could not do a thing and it was basically too bad. Oh, and we got double charged. Not a good company.

A set up to force you into a selling point system. My wife and I bought our vivant system about 5 years ago. Paid cash, not monyhly payments, This morning, our carbon monoxide detector started beeping every 45 seconds. We changed the battery and still it beeps. For hours it beeped. When I got home, I called vivant, they had me pull the detector off and check the expiration date; June 11, 2023. I was told we had to buy a new one because it was out of warranty. The expiration date is June 11, 2023. I asked to speak with a supervisor. The supervisor refused to talk to me and offered a $15 discount. I hung up and was mad as he77. The garage door opener has NEVER worked properly. The glass break alarm even though we have changed the batteries multiple times says it has low batteries. We should have never bought this system.

Product was received defective Product was received defective. Call center would not transfer me to an agent unless I purchased a voucher. Ridiculous. Lodging a credit card dispute.