Their batteries are total garbage Don't waste your money on this garbage,their batteries are total garbage,the first one I bought lasted a month,the second one a week and then like a dummy I bought one more to try and use up the pods I bought and it took one charge and quit.All three times they did it without notice and left me with bad cravings.

Pods burn out half way through leaving half the cartridge useless. The coil burns out (or something) about half way through each pod and makes the rest unusable, the pod simply won't burn anymore. I use the "rich tobacco" pods and I have found that if the color of the juice is a light golden color its going to be fine and I can use the whole pod, but if its a darker brown color, I will get to about half way through, and it stops burning. If I buy two 2-packs, only 1 in 4 will be the light golden color. The quality control on this product is god-awful and has wasted sooooooo much of my money.

Favour changed without notice I love the Grape Ice favour and the latest order which I received is totally difference taste and the color of juice is much much darker than before (old one is lighter as lemon juice and the new one is very dark just like tar). I contact the customer care team and they said the favour is not changed "officially".

Just purchased my usual Grape Ice pods Just purchased my usual Grape Ice pods. On opening (ie making it too late to return) I saw that the colour had changed completely. I then proceeded to puff and the taste is totally different - not pleasant. Contacted customer services and said that if the flavour had changed, they should make this clear on the website. They couldn’t really care less. Will be finding an alternative

Sore tongue with chemical burns Been using the rechargeable device since I quit smoking 3 years ago. Recently upgraded to the newer device and have since had a sore tongue for the past 8 months. My dentist said I've got chemical burns on my tongue. I've emailed them about this, just waiting for a conclusion. My son agrees the pods spit in your mouth. I've stopped buying them now and have changed to disposables. I can only wait and see if my tongue heals. It's affected me enjoying hot drinks and foods or anything spicy is too painful.