New member with AutoPay Plus I am a new member with AutoPay Plus, I was having difficulties setting up my new account , when I call I had the pleasure speaking with Agent (Marla) amazing she was, had all my questions answerd,left me feeling valued and at ease. Problem solved . Thank You.

I needed to make a one time payment… I needed to make a one time payment full payment for the month, and he helped stop the bi weekly payment from being withdrawn, he made my full payment for the month for the same day. Also, he helped extend my next due date due to my circumstances and explained the standing of my account.

Autopayplus-agent Jonathan Agent Jonathan wasn't knowledgeable about processes and procedures. On the phone, he advised us to do one thing to fix an issue that we had with our account and advised he would be sending an email for us to send the appropriate papers to fix the issue. Upon receiving the email, the email had completely a different requirement of paperwork needed to fix the issue which we were not comfortable with submitting.

Here's my experience. I had a devastating experience happen to me and my account was completely drained, checking and savings. I knew I was behind on my payments when I finally was able to reach somebody. The agent assisted me and updated all of my information and did it in a very kind and gentle way. I'm back on track. It was handled very professionally and I appreciate the agents kindness.

She was very interested in my problem… She was very interested in my problem and let me explain my problem then was a great help to me. Love her service. Jamilette