Joel DeSota
GBMarla was incredible. Marla was incredible. Extremely helpful, knowledgable, and clear spoken. Hopped on the call nervous of another terrible customer service experience with someone that didn't understand what I was looking for. Instead Marla went above and beyond, informing of how much time was being saved by increasing my payments. I feel more at peace and excited to get out of my loan. Could not have asked for a better experience.
Stephanie Flores
GBCustomer Service what I needed was simple but Jamilette still was a very big help to me, reassured me and had a very positive attitude and that's my main thing in customer service, your attitude.
Michael B
GBMarla was "Very" informative Marla was "Very" informative, she broke down what was going on & made me at ease at the end of the conversation. She was very polite and patient with me not getting what was going on, but at the end I understood. Thanks Marla for being so understanding!
mark anthony
GBShe was very interested in my problem… She was very interested in my problem and let me explain my problem then was a great help to me. Love her service. Jamilette
ETava
GBTimeliness Kindness and Being a SME in this realm is required. My questions were answered before I could ask. Whatever clarification I inquired about, was notably provided. I felt confident knowing that my request would be handled- and it was in an extremely timely fashion. Thank you so so much for your patience, positive attitude and willingness to go the extra mile by providing me a safe space to learn.