Amanda
GBJamilette was great! Jamilette was great!! Handled my concern easily and quickly. Was very thorough in explaining the process.
Szilágyi Sipeki Nikolett Katal
GBThe lady I was talking with was very… The lady I was talking with was very helpful, and patient. I had a great experience with how my complaint was handled.
ETava
GBTimeliness Kindness and Being a SME in this realm is required. My questions were answered before I could ask. Whatever clarification I inquired about, was notably provided. I felt confident knowing that my request would be handled- and it was in an extremely timely fashion. Thank you so so much for your patience, positive attitude and willingness to go the extra mile by providing me a safe space to learn.
Christa Garman
GBAutopayplus-agent Jonathan Agent Jonathan wasn't knowledgeable about processes and procedures. On the phone, he advised us to do one thing to fix an issue that we had with our account and advised he would be sending an email for us to send the appropriate papers to fix the issue. Upon receiving the email, the email had completely a different requirement of paperwork needed to fix the issue which we were not comfortable with submitting.
Daquan Caesar
GBJonathan was able to explain how the… Jonathan was able to explain how the payments were scheduled to come out and correct the dates for me. Very professional