Sabrina Oswell
GBI needed to make a one time payment… I needed to make a one time payment full payment for the month, and he helped stop the bi weekly payment from being withdrawn, he made my full payment for the month for the same day. Also, he helped extend my next due date due to my circumstances and explained the standing of my account.
mark anthony
GBShe was very interested in my problem… She was very interested in my problem and let me explain my problem then was a great help to me. Love her service. Jamilette
Amanda
GBJamilette was great! Jamilette was great!! Handled my concern easily and quickly. Was very thorough in explaining the process.
Szilágyi Sipeki Nikolett Katal
GBThe lady I was talking with was very… The lady I was talking with was very helpful, and patient. I had a great experience with how my complaint was handled.
Christa Garman
GBAutopayplus-agent Jonathan Agent Jonathan wasn't knowledgeable about processes and procedures. On the phone, he advised us to do one thing to fix an issue that we had with our account and advised he would be sending an email for us to send the appropriate papers to fix the issue. Upon receiving the email, the email had completely a different requirement of paperwork needed to fix the issue which we were not comfortable with submitting.