BARBARA HALL
GBNew member with AutoPay Plus I am a new member with AutoPay Plus, I was having difficulties setting up my new account , when I call I had the pleasure speaking with Agent (Marla) amazing she was, had all my questions answerd,left me feeling valued and at ease. Problem solved . Thank You.
mark anthony
GBShe was very interested in my problem… She was very interested in my problem and let me explain my problem then was a great help to me. Love her service. Jamilette
Michael B
GBMarla was "Very" informative Marla was "Very" informative, she broke down what was going on & made me at ease at the end of the conversation. She was very polite and patient with me not getting what was going on, but at the end I understood. Thanks Marla for being so understanding!
Amanda
GBJamilette was great! Jamilette was great!! Handled my concern easily and quickly. Was very thorough in explaining the process.
Christa Garman
GBAutopayplus-agent Jonathan Agent Jonathan wasn't knowledgeable about processes and procedures. On the phone, he advised us to do one thing to fix an issue that we had with our account and advised he would be sending an email for us to send the appropriate papers to fix the issue. Upon receiving the email, the email had completely a different requirement of paperwork needed to fix the issue which we were not comfortable with submitting.