Ronald Golden
GBThe agent was very helpful and made it… The agent was very helpful and made it easy to understand the process
ETava
GBTimeliness Kindness and Being a SME in this realm is required. My questions were answered before I could ask. Whatever clarification I inquired about, was notably provided. I felt confident knowing that my request would be handled- and it was in an extremely timely fashion. Thank you so so much for your patience, positive attitude and willingness to go the extra mile by providing me a safe space to learn.
Dean Costello
GBVery helpful Very helpful, and did everything I asked, very polite on the phone, did an outstanding job
Daquan Caesar
GBJonathan was able to explain how the… Jonathan was able to explain how the payments were scheduled to come out and correct the dates for me. Very professional
Christa Garman
GBAutopayplus-agent Jonathan Agent Jonathan wasn't knowledgeable about processes and procedures. On the phone, he advised us to do one thing to fix an issue that we had with our account and advised he would be sending an email for us to send the appropriate papers to fix the issue. Upon receiving the email, the email had completely a different requirement of paperwork needed to fix the issue which we were not comfortable with submitting.