Another brilliant experience at SOUTHAMPTON Another brilliant experience at Southampton. Each and every member of staff there is just fantastic. Professional 100% but also friendly, fun and empathic. A special thank you to the lovely “Auntie Sha” and Jessie, the wonderful “I have a plan” Sylvia and the undisputed King of Cutting Paolo. Without you all I wouldn’t be able to live my life to the full and I am sincerely grateful.

Really disappointing approach when things go wrong When these folks get it right the system is fantastic and looks wonderful. Unfortunately, as with anything in life, it sometimes goes wrong. This is where Lucida Ellery needs to really up their game. We have experienced 2 or 3 horrible faulty parts problems. The instinct of Lucida Ellery is to deny, reject and avoid the problem and not standing by the quality of their product or service. They know there are very few options for women who need their unique hair solution, and they seem to treat their patrons accordingly. I hope the day comes that my wife no longer needs their service - I much prefer to deal with a company who stands with their customer - not against them.

Southampton Team Whilst I have no doubt all Lucinda Ellery salons offer wonderful experiences for their clients. The Southampton Team are exceptional. Always kind and professional they welcome you as family and make my visits comfortable and relaxed every time.

Individual and thoughtful service I have been going to Lucinda Ellery for a couple of years now and had a new system fitted yesterday in the Edinburgh salon. The bespoke nature of the way Darren built the intralace and the colour and styling by Channon (I hope I have spelt her name right), left me feeling so good about my hair. Thank you both, and to everyone in the team who are so friendly and welcoming. Liz

I do wish I had read these reviews… I do wish I had read these reviews before embarking on my 2nd attempt at having a Lucinda Ellery System. They refunded the initial outlay of the first system which combined with the 10 Years Younger programme re-ignited my belief in the blurb. The staff in Bristol & London were very kind. After many visits the system was refined to an acceptable standard. However, professional maintenance was required to keep it wearable. Had this been mentioned at the outset I would never have gone down the LE route. Finally, the front & side mesh wore away after 2 weeks & only 3 washes. I did not return to LE as it would obviously have been 'my fault' (& part of the repeat business plan). I reverted back to my off-the-peg wigs which everyone admires, can be customised & cost less than £200! However, I'm now awaiting a new custom made wig which includes regular maintenance. Report to follow (when C19 allows fitting).