Company failing to cooperate with 60 day guarrantee 2024-01-04 I ordered a harness on 2023-12-13; received it on or about 2023-12-18 or 19. I opened the harness and found the Fastex-type buckle required two hands to open. I emailed BetterHarness at its support address on 2023-12-21 asking if I should return the harness to the 11161 Condor Ave. return address on the original package. I have never received a reply. On 2023-12-22 I USPS mailed the harness, unused, to the Condor Ave. address. The USPS returned the package with a 2023-12-27 label stating RETURN TO SENDER NO SUCH NUMBER UNABLE TO FORWARD. Today I contacted my bank and opened a disputed claim for the $31.45. The company has not responded to my email and appears uninterested in honoring its "60 days Money Back Guarrantee."

Harness I asked if I could return harness because I don't like the fit. No response to the question from the company.

Quality I felt the strength and durability was lacking. Cooper got the front strap into his mouth and chewed into it in a matter of a few minutes. Part my fault because it was probably too loose, but it was his first time and I was trying to get him used to it. Other than that I think the price was good. And the style and the fact it could be personalized.

This harness is sooooo easy to use This harness is sooooo easy to use. It makes walking our dog a snap. I’m recommending it to all my friends.

Cheap I already told you the harness was CHEAP (stitching) askew, threads a mess. Will donate to FCHS for a little dog to wear home. Lease was good as was car harness. Otherwise you guys can’t compete w/other companies (check out Joyride) they have quality goods. m