Company failing to cooperate with 60 day guarrantee 2024-01-04 I ordered a harness on 2023-12-13; received it on or about 2023-12-18 or 19. I opened the harness and found the Fastex-type buckle required two hands to open. I emailed BetterHarness at its support address on 2023-12-21 asking if I should return the harness to the 11161 Condor Ave. return address on the original package. I have never received a reply. On 2023-12-22 I USPS mailed the harness, unused, to the Condor Ave. address. The USPS returned the package with a 2023-12-27 label stating RETURN TO SENDER NO SUCH NUMBER UNABLE TO FORWARD. Today I contacted my bank and opened a disputed claim for the $31.45. The company has not responded to my email and appears uninterested in honoring its "60 days Money Back Guarrantee."

Great Customer Service Be careful to include your dogs name. I did, but apparently it didn’t go through so I didn’t get it with the harness! Besides that being a disappointment, the harness is working out for my Bassett/beagle mix. NOTE: from 1 star to 5 stars — Customer Service generously stepped up to provide the labels at no charge — Again, the harness has been working great. The dog took off after a rabbit yesterday, and had it not been for the safe position of the harness on her body, I think she would have snapped her neck she pulled so hard (just sayin’). I was relieved I had this harness on her! Her name will only dazzle it now. Thank you, Customer Service.

Great harness Great harness, easy to put on, fits great on my Boston terrier and made well.

Easy on and off! I really like how easy this harness is to put on and take off. My dog has a difficult body shape to size and this one fits as close to perfect as I could wish for.

Cheap I already told you the harness was CHEAP (stitching) askew, threads a mess. Will donate to FCHS for a little dog to wear home. Lease was good as was car harness. Otherwise you guys can’t compete w/other companies (check out Joyride) they have quality goods. m