Brilliant customer service I have been using these for years on and off and the difference in my teeth is unbelievable. I only need to use a pack every now and then to ensure they stay white. So easy to use too. I recently purchased some more strips and unfortunately, these were not delivered as the tracking confirmed. Customer services were brilliant, they resolved this matter within days and arranged a new pack to be sent out, which I now have.

I have ordered previously and so happy… I have ordered previously and so happy with my strips. I had an issue with my delivery recently but the customer services team were amazing (especially Jessica) and a replacement was sorted really quickly. Overall I am really impressed with the company and strips. I will be ordering again

A change shipping address function which doesn’t work - what’s the point? I made my first ever order, and when I double clicked to pay on Apple Pay, it set to the last used shipping address, which was my 96 year old Grandmother who lives in London (3.5 hours from me). Within 50 seconds of placing the order, I went onto the website and clicked on ‘change shipping address’ - I also sent about 4/5 emails and messages over the space of 5 hours to the website asking for them to update my address asap please. I then get a notification saying my parcel had been shipped… but to the incorrect address! I contacted them again and explained the issue and asked if they could cancel the shipment or as a gesture of goodwill send the parcel back to my address - after all, I used the ‘change shipping address’ function within ONE MINUTE! And so my argument was why offer a function to change shipping address when it’s nul and void and doesn’t work? I had a response back saying could I ask my 96 year old granny to go to the post office and send it to me… well, considering she’s house bound and almost blind, the answer was no. I asked again if as a one off they could send the strips to me in the post, they were £33 worth of product so not a great amount considering that if the service was brilliant/understanding of the situation, I would probably place more orders in the future. However, I haven’t even received a courtesy response and have been ignored… then I get this email asking for a review 😅 will I order from you again? No. Is the service on offer up to scratch? No. Having just received a really empathetic, compassionate response which ended with “If your 96 grandmother has no health care, no relatives visiting or no one at all taking care of her then please do feel free to get in touch again so we can post your grandmother a gift for being left alone with no support at 96 years of age.” - I’ve now made a formal complaint with the Local Trading Standards Officer - what a wild, inflammatory thing to say. Of course she has wrap around care, but I won’t be ringing her carers up, who are already maxed out and stressed to the eyeballs as it is, and say ‘hey, I know you barely have enough time for even a cup of tea between clients, but would you mind popping to the post office for me as the company I ordered from has a faulty ‘change of address function’ which means Granny has a 20 pack of teeth whitening strips sat somewhere in her post?’. It’s evident you are totally detached from reality - instead of your suggestion of sending a 96 year old a gift of teeth whitening products (!!), why not just resend me my order? It's crucial to control your own emotions in customer services, yet you’ve decided to make disgusting, inflammatory comments which actually amounts to gross misconduct. I’ll leave it with the Trading Officer now unless there is some suitable remedy from yourselves.

I regularly buy my whitening strips… I regularly buy my whitening strips from home teeth whitening. Originally thought it was a gamble as I had not heard of them but have had no problems. Always fast delivery, excellent communication and whitening strips genuine and keeping my teeth lovely and white. I recommended a few friends who also now buy from them. I actually cannot fault them HTW, thank you ☺️

Delivery Issue was resolved by seller Coming up on two weeks and my order hasn’t arrived. Communication has been strange. Will update if product received Edit to add order number [Order #1301125] (22 February 2024) Replacement received promptly after this review was posted. Thank You