Problem solvers The dispatched my delivery immediately after addressing a problem and went above and beyond to make sure my product arrived.

Accused me of lying that my package arrived empty I ordered whitening strips, my package was packed by home teeth whitening and delivery made by amazon. My delivery took a long time to arrive as the tracking showed it was redirected to the amazon depot for an unknown reason. When my package arrived it was an amazon evelope with just a ripped invoice inside and no whitening strips. HTW then did an investigation and declined to refund me saying the package was filled when it left the facility. At which point I say well isnt it possible that something happened once it left the facility, namely with the amazon delivery given that it went to their depot, was in an amazon envelope and the invoice was ripped. This all suggests it may have been opened somehow. To which the helpdesk person kept telling me amazon cannot open and relable parcels, accused me of lying and threatened legal action against my false claim. I called Amazon who confirmed the package was damaged and repacked into a new parcel, which shows that clearly the item went missing and all they recovered was the invoice. After showing this to HTW all I get is a copy and paste email saying they are sending me new whitening strips, no apology or gesture… staff must be a bit clueless to not think of investigating with the delivery company before accusing me of lying. Awful experience

Placed my order hassle free and it was… Placed my order hassle free and it was despatched in a timely manner! Sadly my ‘delivered’ order didn’t arrive but the aftercare from Jessica was very responsive and I received a replacement order within 48 hours! Brilliant service thank you. Now only time will tell if the product works for me 🤞

Order arrived as and when expected Order arrived as and when expected! Really happy as it was super quick. I was originally going to cancel my order and the customer service team were very helpful and responded quickly but in the end I changed my mind and proceeded. But all in all very helpful

Delivery did not turn up initially but sorted out quickly Delivery did not turn up initially, however they sent out a replacement quickly. I believe the product is very good, but only just started using it - seeing results already. Order no #1290265