Rating 0* Rating 0* How do I go about getting a full refund from YOUR SMILE DIRECT now seen to be known as Alignerly… I want my money back as they went into liquidation which left me with an unfinished teeth treatment!!!

If it was possible to give 0 I would If it was possible to give 0 I would! One is too generous! This company who is formally Your Smile Direct is a joke! I’ve had my aligners 3 years! Last time I saw my dentist they said that I should not have gone there! They said it was a short term fix! Which I completely understand! As I said, this is coming up to my 4th year, if I don’t wear my aligner every night my teeth shift! I emailed them to see if I could get a new retainer but the company has shifted and the email was never received! I would avoid at all costs! Please go through your dentist and get professional work instead of using this company!

Absolute disgrace. Absolute disgrace. Done my research on a few companies for ages before spending any money and what a waste of time it all was. Its just put me off using any other company in the future now. They fooled me into thinking they were actually smile direct club and not YOUR Smile direct. I then paid £500 and a further two £50 payments were taken from my bank after I hadn't been able to get in contact with them for a few weeks. I quickly cancelled any direct debits and checked the company out again and they had gone into liquidation. I called my bank ASAP and luckily for me they returned all my money. Luckily for me it was just a huge waste or time and worry whereas others have lost their money for good. They have just renamed themselves so would advised to avoid like the plague!!

DO NOT USE DO NOT USE! I never write reviews but I had to this time. I paid for the full treatment under their previous alias Your Smile Direct and they have failed to fulfil that treatment and just rebranded to Alignerly. Myself and many others are left with thousands of pounds of debt and no product/end result. DO NOT USE!

Previously Your Smile Direct Previously Your Smile Direct. Cannot get in touch with them. Emails keep bouncing back and phone line disconnected. Half way through my aligner treatment, paid up front for aligners, retainer and teeth whitening. Not yet at the point where I need the retainer and the teeth whitening but now that Your Smile Direct has gone into liquidation I highly doubt I'll be receiving those. I initially paid with my credit card and have submitted a dispute form with all the details. I also included a link to this forum so I suggest you do the same. Still waiting to hear back from the bank and I'll keep you all updated as to whether I can claw back anything