Simplicity is the main thing I like and… Simplicity is the main thing I like and after that, very informative when it comes to details on tests and then the customer service is right there with the rest, I am quite happy with this company. I also appreciate the amount of testing that is available.

Quality Timely, rapid and accurate results. So simple to use and sending test results out to a second no bias party such as this shows customers that you are not altering test results to upsell. Anyone can follow the instructions to gather samples and send them off for testing. I actually prefer the customer to send offf their own tests so they feel involved in the process of providing better water for their household. I highly recommend tap score for all they can do!

Easy, clear, and worth it Test materials were clearly labeled and organized. Everything was straight forward on my end. The test results, which were delivered within the promised time frame, were clearly summarized with an over all score and broken down into chunks of data that helped make it clear to me what I was looking at. You don’t need to be an engineer to understand where your water falls on the continuum.

Easy test of critical info Easy to test, fast and thorough answers. I was surprised that the bathroom showed lead in the water but not the kitchen, of my NYC apartment building - however, on the 2nd test of the kitchen and this time with the recommended carbon block filter, the kitchen also showed lead in the water. In an old Bronx building, it is well known to have the problem so the question is: why didn't the lead show up initially?

Straightforward, easy process and good customer service The process for testing is very straightforward and the web site is very easy to use. In addition, I encountered a problem bringing up my status for a test, and I contacted them via chat. The response was immediate, and after some discussion and some screenshots, it was addressed the same day. It was real humans, no chatbots or having to jump through hoops to get to an answer.