Process was painless. Process was painless. Questions were quickly answered online, got the packages quickly, testing was simple, and the results and recommendations were great. We will be implementing the suggestions from our results soon! Seriously was a breeze, and worth the peace of mind.

Very simple process Very simple process. I like that I do not have to take samples to the health department. On my last test I had a different water issue and the technicians helped me to understand my problem and offered suggestions to take care of it.

Excellent Water Quality Service Overall, very happy with the Tap Score process. Many detection options are offered and the reports are very detailed. The collection process is simple and non-technical. I've recommended Tap Score to friends. My one wish is that the "basic" tests were a bit more affordable. It would be nice to be able to do multiple lead tests, for example, for a more budget friendly price. There are lots of variables in water testing, and it can get expensive really quickly if you want to do multiple samples. One test is not necessarily enough to detect a problem.

Simplicity is the main thing I like and… Simplicity is the main thing I like and after that, very informative when it comes to details on tests and then the customer service is right there with the rest, I am quite happy with this company. I also appreciate the amount of testing that is available.

Very good experience, even with frozen water samples Overall, Tap Score provided a great service. The directions were easy to follow, the return boxes and postage made it easy to return the samples to the lab and customer service was terrific. The initial samples I sent in happened to be during a serious cold snap and Tap Score contacted me about a week after I had sent them in, to let me know that water samples had frozen and was unusable. They gave me the option of refunding my money or sending another kit. I chose the latter option and everything worked out fine. The results were very helpful and detailed. I would definitely recommend them.