When I got my test results I was very… When I got my test results I was very surprised to see fluoride at over 5 ppm as we are on a well. After speaking with several local water experts it was even stranger as flouride is very uncommon in our area. The water was retested and showed flouride at 1.5ppm. So I'm not totally sure what to make of this but I have questions about the accuracy of my test results.

Excellent Water Quality Service Overall, very happy with the Tap Score process. Many detection options are offered and the reports are very detailed. The collection process is simple and non-technical. I've recommended Tap Score to friends. My one wish is that the "basic" tests were a bit more affordable. It would be nice to be able to do multiple lead tests, for example, for a more budget friendly price. There are lots of variables in water testing, and it can get expensive really quickly if you want to do multiple samples. One test is not necessarily enough to detect a problem.

Straightforward, easy process and good customer service The process for testing is very straightforward and the web site is very easy to use. In addition, I encountered a problem bringing up my status for a test, and I contacted them via chat. The response was immediate, and after some discussion and some screenshots, it was addressed the same day. It was real humans, no chatbots or having to jump through hoops to get to an answer.

Easy test of critical info Easy to test, fast and thorough answers. I was surprised that the bathroom showed lead in the water but not the kitchen, of my NYC apartment building - however, on the 2nd test of the kitchen and this time with the recommended carbon block filter, the kitchen also showed lead in the water. In an old Bronx building, it is well known to have the problem so the question is: why didn't the lead show up initially?

Excellent Company I am so pleased with the service I received from Tap Score. I had problems with bacteria in my well water, and Tap Score was able to identify it so I could treat my water accordingly. Kelly was also very responsive and helpful. Kelly went above and beyond to help me get the answers that I needed. Excellent company with excellent ethics.