Easy and accurate testing with great support On the recommendation of a group of engineers at a recent watershed meeting, we ran the Advanced Well Water Test, which was quite easy. They supply everything you need, and in a matter of minutes your sample box is ready to send back to them. We were surprised to discover an unexpected risk in the water we drink and use every day. I contacted SimpleLab support to get further details, and began looking for a water treatment system to address the issue. After installation of our new treatment system, I contacted Simplelab support; they were very helpful, and saved us money on the follow-up tests. I've recommended their testing several times to neighbors, and all of us agree--Simplelabs is terrific!

Easy, clear, and worth it Test materials were clearly labeled and organized. Everything was straight forward on my end. The test results, which were delivered within the promised time frame, were clearly summarized with an over all score and broken down into chunks of data that helped make it clear to me what I was looking at. You don’t need to be an engineer to understand where your water falls on the continuum.

Easy, Comprehensive Results, Great Customer Service! Tested our well water, and discovered lead and coliform bacteria. Had a bunch of questions which were answered sufficiently and quickly on chat. As far as accuracy of testing goes, we will do more testing as we get the issues rectified, so will advise if there are any substantial discrepancies, although it sounds like levels can fluctuate.

"Simple Lab" - Makes Lab Results Simple to Understand I am the caretaker for a Class B water system in Washington state. We test our water every two years and the results are vitally important to nine households. In the past I have used a local lab. They are technically quite competent and reliable but the results are not very "user friendly." Compiling a report for dissemination to the water system members was tedious and time consuming. This year I had Simple Lab analyze our water and I could not be more pleased. From start to finish the process was "Simple" (pun intended) to use but with robust and multi-tiered informational support. The analyses required are chosen from a menu of options. The selections range from a single item to well-explained "packages." For me(us) the basic "Well Water" compilation was perfect. It was more complete and nearly half the cost compared to our previous lab. Simple Labs out-sources the actual analysis. They are partnered with a vast network of fully certified and accredited facilities across the U.S. and they unequivocally guarantee the accuracy and reliability of the results. Other reviewers have adequately detailed the smooth and easy logistics: - prompt delivery of well-packaged collection containers, - clear, concise directions, - mailing label and prepaid postage for return in the same container. It simply could not be easier. The presentation of results is where Simple Lab truly exceeded my expectations. Their Tap Score web site is beautifully crafted and exceptionally user-friendly. The basic information is clear, concise and easy to interpret. Simple Lab "flag" items that they feel warrant further explanation, but ALL of the results have links to additional information. A simple drop-down menu allows the application of different regulatory benchmarks (federal MCL, federal MCLG, etc.). In addition, there is easily accessible information on various water treatment options; how the assessment profile might effect "aesthetics" (odor and taste) and plumbing; and much more. The "depth" of the web site is truly impressive. All of this information is easily downloaded and can be shared with others via a secure link. The final element that adds sparkle to this five-star review is Robin, the customer service representative. I had a nerdy-type question concerning the size of the local well-water comparison group and sent off an e-mail with little expectation that it would actually be answered. I could not have been more wrong. Within minutes I received a response from Robin. She is an absolute delight -- efficient, personable, and tenaciously reliable. She explained that she needed to contact another department to answer my question and that might take some "persistence" but she WOULD get back to me within a week. Much to my surprise, that is precisely what occurred. Our brief e-mail exchange convinced me that Robin is the perfect person for the customer support role. If you have questions or needs they WILL be dealt with in a timely and pleasant manner. Those of you who routinely research products and services online are likely familiar with "Wirecutter" -- the N.Y. Times review arm -- which is how I discovered Simple Lab / Tap Score. I can't recall ever disagreeing with a Wirecutter recommendation and this is certainly no exception. Simple Lab is unequivocally a Five Star company.

I have used this service twice now with… I have used this service twice now with two years in between testing. The companies testing and reporting is extremely thorough and trustworthy. Our first test two years ago showed no issues with our private well, which was very good news. However, as anyone knows, your water quality can change over time and our second test two years later showed trace amounts of arsenic! I am grateful for this companies testing capabilities and reputation! I will certainly be using them is the future as well!