Repeat purchases because of great product quality Just purchased our third box of Luosh face masks, based on our experience from the earlier products. We like the black facemasks. These are very comfortable, and we have never had one where the string used to hold the mask has failed, unlike other products we purchased. With the likelihood that masking will return, we figured we should stock up.

This maybe my third order for mask… This maybe my third order for mask since the epidemic began…very good quality mask and great if concerned about allergies..researched extensively to find you guys and grateful for making all information easily found as to the standards these mask meet…even wearing mine during the low transmittal periods in store/restaurants/etc because i’m not picking up other viruses as much..in addition when i mess up and run out a message and you move quickly to get them to me before a vacation we were going on last week..love your company..don’t stop what you are doing..American needs more companies run like yours..

Great mask Firstly, we were looking for a decent black medical mask and found these to fit the best. I purchased them first at Whole Foods and was impressed. The customer service is great too. I tried to use a discount given in an email as a returning customer and it did not work. I reached out by email and got a response in 5-10 minutes offering me a family/friends discount (even better) for the inconvenience.

Haven’t Received Masks & Nonexistent Customer Service I purchased face masks on 03/02/22 and the money has been taken out of my account but I have yet to receive a confirmation email or tracking number. I reached out to Luosh via email twice with no response and via phone twice (I left voicemails) with no response. This is definitely unacceptable to have such poor customer service and I’m at the point where I’m most likely going to have to take it up with my bank.

Exceptional customer service The service is excellent. Everyone is knowledgeable about the products and eager to answer all of your questions. They really care about their customers, especially the owner who will call herself to make sure that you get excellent service and all of your needs are met. I don't know any other company where the owner takes such an interest in the customer.