Jay and José Jay and José, Were awesome while helping me out with Anti-Tip Rollers. José opened the parts and measured tubing OD/ID and lengths of the product. I'm a fabricator now in a wheelchair. So with there suggestions to help me figuring out what's best to get the extra length to the floor to fit my chair. Then expedited same day shipping. Thank you both very much! Michael T.

Jay is extremely quick and helpful Jay is extremely quick and helpful. She was able to help me in both a friendly and professional manner. I had plenty of questions and she was able to walk me through every aspect of ordering including answering my shipping questions. I would give her bonus stars for such a great experience ordering from Whellchairparts.net if it was an option.

As a first time customer needing hard… As a first time customer needing hard to find parts for an E & J manual chair, I was pleasantly surprised to find what I was looking for. I did have to speak with a customer service rep to ascertain the details on a couple of items, but she seemed knowledgeable about the subject. I hope that initial impression is confirmed when the order is received.

I haven't received my parts yet I haven't received my parts yet, so this is an incomplete review, however, I tried multiple times to contact the company, twice by their chat system and 3 times by phone, to see if I could pay for expedited shipping. I never heard from them, so I decided to make my purchase anyway and hope for the best. It's been 8 hours and still no shipping info, although I did get an email stating that my package has shipped. Fingers crossed!

Juan was a model for customer service…new wheels Juan was a model for customer service excellence. He didn’t try to rush us i to a purchase and went to extreme measure to ensure we were ordering parts for our daughter’s chair that would solve the problem we had as well as being the proper parts to fit out chair. He was patient, thorough, caring and knowledgeable. Thanks so much!