Response is great, but pendant battery life is subpar When the button is pressed, a representative engages right away to check in on the customer. One time when my mom didn't answer, the police department was sent to check in. I appreciate this level of response. One area of improvement is the battery life of the pendant. It needs to be charged almost every day, which is poor compared to the quoted 5 days.

Incredible Response Time Noticed by PTs My Mom was at a PT appointment when her LifeFone device accidentally fell off. A responder was talking to her--calling her by name--almost before the device hit the floor. All of the PTs were amazed at how fast the response happened and several asked for the name of the company so they could recommend it to their clients too. It gives me great comfort and peace of mind to know that my Mom will have immediate aid if she ever requires it. Thank you for your timely and professional services.

On some tests or accidental… On some tests or accidental activations, ie, my cat stepping on the base button, it took a bit longer for a response than what i felt the time lapse should be. Except for about twice, the rest of the test response times were great, what i felt was acceptable although it really doesnt matter much as the rescue is at least ten minutes away. If a different unit has to answer than from the closest it can be 30-45 minutes away, so im likely dead anyway. The price one pays for quiet, secluded retirement living.

Peace of Mind for our loved one I did a lot of research before choosing a unit for our mother and am very pleased with the LifeFone system. She is still very active and we wanted something that would be with her all the time yet not become cumbersome. We liked the VIPX because she wears it as a necklace and it travels wherever she goes. We had the option of AT&T or Verizon as the carrier and also chose to have the fall protection feature. LifeFone is a little more expensive than some but the peace of mind we have is well worth it.

Not totally reliable Fall pendant does not always trigger emergency services. Seems to trigger false alarms but on 3 occasions when a fall actually did occur the fall was not detected. It would help if service worked on wifi also. Cell service in my home is spotty.