Response is great, but pendant battery life is subpar When the button is pressed, a representative engages right away to check in on the customer. One time when my mom didn't answer, the police department was sent to check in. I appreciate this level of response. One area of improvement is the battery life of the pendant. It needs to be charged almost every day, which is poor compared to the quoted 5 days.

Impressive Service! "At-Home & On-the-Go" Pendant Mom has the "At-Home & On-the-Go" pendant. She fell in a parking lot yesterday and needed help. LifeFone was unable to get in touch with me. They immediately called Mom's 2nd and 3rd emergency contacts. At the same time, LifeFone's GPS not only accurately sent EMS to Mom's location, they did so in less than 5 minutes. Mom's emergency contacts were able to meet her at the ER shortly after her arrival -- without Mom having to call anyone. LifeFone's fast, coordinated response was truly appreciated by our family. Best money we have spent in a long time!

Very helpful during emergency The LifeFone was great. During an emergency I didn't have to call the family members because they were notified from the moment that button was pushed until the ambulance got to the hospital. It was also great that they were able to call the ambulance while I kept my grandmother calm and gathered the necessary things for a trip to the hospital. The only reason why we cancelled the plan was because my grandmother passed away and it was no longer needed.

Peace of Mind for our loved one I did a lot of research before choosing a unit for our mother and am very pleased with the LifeFone system. She is still very active and we wanted something that would be with her all the time yet not become cumbersome. We liked the VIPX because she wears it as a necklace and it travels wherever she goes. We had the option of AT&T or Verizon as the carrier and also chose to have the fall protection feature. LifeFone is a little more expensive than some but the peace of mind we have is well worth it.

Not totally reliable Fall pendant does not always trigger emergency services. Seems to trigger false alarms but on 3 occasions when a fall actually did occur the fall was not detected. It would help if service worked on wifi also. Cell service in my home is spotty.