My mom used her lifefone pendant and… My mom used her lifefone pendant and immediately got a response. She told the call center she was in distress. They dispatched and ambulance to her home then proceeded to call the family. Unfortunately each member couldn’t be spoken with directly and a message was left. The ambulance arrived open her door using the key lock door box assisted her and took her to the hospital. She was OK due to their quick action. My only “complaint “ is the call showed on my phone as central station, not lifefone. I was on my way into a meeting and did not answer. Wishing it said Lifefone I would have answered immediately as would have my brother. Regardless my mom is fine due to Lifefone’s quick response. Thank you

Not totally reliable Fall pendant does not always trigger emergency services. Seems to trigger false alarms but on 3 occasions when a fall actually did occur the fall was not detected. It would help if service worked on wifi also. Cell service in my home is spotty.

A Must have for an Elderly Loved one! This was a wonderful choice we made! It was for my 97 year old Mother-in-Law. It literally saved her life! It went off several times because she accidentally hit the alarm but the times that she really fell it instantly alerted us and EMS Services. I would highly recommend this for any elderly person! And make sure you get the Fall alert!

Response is great, but pendant battery life is subpar When the button is pressed, a representative engages right away to check in on the customer. One time when my mom didn't answer, the police department was sent to check in. I appreciate this level of response. One area of improvement is the battery life of the pendant. It needs to be charged almost every day, which is poor compared to the quoted 5 days.

Incredible Response Time Noticed by PTs My Mom was at a PT appointment when her LifeFone device accidentally fell off. A responder was talking to her--calling her by name--almost before the device hit the floor. All of the PTs were amazed at how fast the response happened and several asked for the name of the company so they could recommend it to their clients too. It gives me great comfort and peace of mind to know that my Mom will have immediate aid if she ever requires it. Thank you for your timely and professional services.