The application process. The application process, was pretty simple and the agent made it very easy to understand and complete.The rates were competitive compared to what was available on Healthcare.gov.The whole experience was less stressful than some of my other past attempts at getting insurance.

Not the worst experience honestly. Not the worst experience honestly I was a little nervous after signing up but I called the customer service number on the back of my card and apart from the 8 minute hold time they answered all my questions and were super patient with me.

Worse insurance company ever!!!! Worse insurance company ever!!!! I can't believe my husband lost 2 toes and has a heart attack and nobody takes your insurance plan !!and I had to pay 1300 for prescriptions because our card don't work,ALSO the doctor office wants insurance cards not on the phone,just all around backwards when you have an emergency!please shouldn't have to deal with running around with the insurance,very unsatisfied

The Teledoc service was included in my… The Teledoc service was included in my plan and was very useful when our family was on vacation. Thanks to Joanne in customer service for walking us through how to use it!

Very slow to pay claims (if ever)/long wait times to connect with customer service Unfortunately, this company has not lived up to the expectations when I first signed up for coverage. My service providers have had great difficulty in verifying insurance coverages and long wait times on the phone for customer service to submit the claims. I recently received a bill for a covered procedure (colonoscopy) directly from the Dr. This procedure was done over 6 months ago, and the insurance portion has still not been paid, thus, the Dr. just billed me directly. It has taken me several calls to connect the Dr. to the claims department and still no resolution. I am beyond frustrated and will just keep attempting to resolve it so that the insurance pays out what it is supposed to, based on my policy.