Sergio Isaac
GBIntially I'll admit I was skeptical and… Intially I'll admit I was skeptical and confused about some of the pricing but when I called customer service they explained the benefits to me and made me feel much more at ease.
paul bennett
GBNot the worst experience honestly. Not the worst experience honestly I was a little nervous after signing up but I called the customer service number on the back of my card and apart from the 8 minute hold time they answered all my questions and were super patient with me.
raquel little
GBI just started with Innovative Partners… I just started with Innovative Partners but I was able to have a great conversation with the agent and customer service. My rate was lower than what I had previously.
Lisha Maxey
GBVery slow to pay claims (if ever)/long wait times to connect with customer service Unfortunately, this company has not lived up to the expectations when I first signed up for coverage. My service providers have had great difficulty in verifying insurance coverages and long wait times on the phone for customer service to submit the claims. I recently received a bill for a covered procedure (colonoscopy) directly from the Dr. This procedure was done over 6 months ago, and the insurance portion has still not been paid, thus, the Dr. just billed me directly. It has taken me several calls to connect the Dr. to the claims department and still no resolution. I am beyond frustrated and will just keep attempting to resolve it so that the insurance pays out what it is supposed to, based on my policy.
Janetta Galindo
GBThe team at Innovative Partners LP is… The team at Innovative Partners LP is highly skilled and experienced. Their expertise in the industry has been invaluable to our success.Their team is knowledgeable, responsive, and always goes the extra mile to meet our needs.