Delayed shipments? The confirmation notice stated that due to supply shortages, shipments may be delayed. Why wasn’t that disclosed beforehand? That seems shady to me.

Great customer service When I had to check for availability on a product the call was picked up quickly. I then need to ask about tax exempt and I used the chat feature which was again answered quickly and professionally.

Be Transparent About What "IN STOCK" Means I went to Amazon, where we have already set up a tax-exempt account through our church, to order pediatric pads for our AED. It said they were out of stock. So I came to your site. When I went to the page about the pediatric pads it said "IN STOCK" and to order quickly because supplies are low. So I jumped through the hoops to create a new account with new password, enter billing information, enter shipping information... I checked out and had to pay tax, because I'm not tax-exempt in your system. Once I checked out I got an email telling me the pads aren't available. If I had known they were out of stock, I wouldn't have set up an account with you. It was a hassle, and we have to pay tax on purchases.

We only recieved 1 part of the aed (the… We only recieved 1 part of the aed (the battery) and they only billed us for the battery. I called them because I ordered the entire package. It's been 3 weeks. The lady i spoke with (who was amazing) said thats been happening and explained items were on back order and we wouldn't be charged till they shipped. That's understand but wpuld have been nice to know at time of ordering.

Great video and explanation of AED Great video and explanation of AED. I like the fact this AED has a child key instead of having to change pads. We got this for personal use to just 2 days ago my mother in law went into cardiac arrest and the restaurant we were at did not have a AED. Thank god my wife is a cardiac nurse and took control. They did chest compressions for 15 minutes until ambulance arrived. An AED would have been very helpful.