JJ
GBOrder not shipped and no reply’s from CS Order placed on December 27th, 2023. 1/8/24 - Did not ship. Contacted 2 times asking for updates, no response. Then I receive an email stating it finally shipped 2 days ago but UPS still indicates label was only created - package did not actually ship. Here we are January 11th - no order - no CGM’s as now I’m out completely - will have to go elsewhere as I have no clue when this order is actually shipping or arriving. Never had an issue until this last order - unfortunate.
Raymond Tunnicliff
GBChecking the USPS tracking number and… Checking the USPS tracking number and it shows it’s still waiting to be picked up by them. This was on the 13th, my question is has this been picked up or shipped yet. If not how do I go about cancelling and getting a credit.
Kevin C
GBFast delivery. Medical device was sent quickly to my house. That is what I call fast service.
Unhappy Diabetic
GBBEWARE SCAM I ordered a CGM from this place because mine was faulty and went out on me right before Christmas. This place had the fastest shipping that I paid quite a bit extra for, I believe around 40 extra dollars to have in 2 days. Once I placed order it said it was going to be delivered Jan 30th. Jan 30th came and went, I emailed asking for an update and no response. Jan 12th it shows up at my house. I already had to place emergency order from another company and spent an additional 250 dollars and had it next day so I did not need it anymore so I emailed right away as it says you have 7 days to contact for a return. Well it is now Jan 21st and no email back for a return, the box is sitting unopened waiting to ship back but now it has passed the 7 days. I do not recommend this place. Please be careful if you need medical supplies this is not a place that understands the importance of customer service.
MWS
GBProduct Never Arrived I ordered the product on Wednesday and chose Next Day shipping. I have been told the product won’t arrive until Mon, after I leave where I had it shipped. They refused to refund my Next Day air (which was $53). I still haven’t received the product.