Heather Haigler
GBGreat experience OrCam has fantastic customer service. I was connected with Alex when the app stopped logging statistics from our OrCam Learn device. He also helped us work through some issues we were having while learning to use the device effectively. It took a few calls to get everything resolved and he was a joy each time. Overall great experience.
Joan LARCOM
GBGood support but device is still on trial My experience with Alex was worth five stars. He was reliable,patient knows how to teach effectively. Because of his support, I may keep this ORcam device when the trial perioe ends. However, the product itself seems fragile and I had to wait a long time before I got initial help and could work the device correctly. At my request, he secured a compensating extension of my trial period. I am also disturbed by the number of reviews that say this is a scam. I am pressing on with the trial to help my dyslexic grandchild, however.
Stuart Trope
GBExcellentI have never experienced such great… I have never experienced such great service as I have with Sara Katz Orcam. She was not pushy in the least. She was just helpful. She was not too wordy. She just got right to the point. She was so incredibly helpful. I’d like to give her 10 stars out of five she must be a southern, the way she acts but who knows maybe a Midwestern .
Alan
GBScam Avoid At All Cost!! Product is useful for someone blind like myself but they want to charge £4000+, no problem if that’s the cost, but emails sent every single day and phone calls when I have already said it’s out of my price range, very aggressive salespeople. Maybe they should spend less on all this advertising to lower the cost of the device!
Scott & Jen Smothers
GBTop Notch Product and Customer Service We’ve been using OrCam Learn for about 6 months now. It has greatly helped our son, who has dyslexia. A couple of times I had technical issues connecting to the wifi and/or app. I called OrCam and received polite and professional assistance immediately. This last time, I needed help reconnecting to our new router. Max was great walking me through the steps and had it resolved in no time. He also followed up several times to make sure everything was satisfactory. I highly recommend OrCam.