Joan LARCOM
GBGood support but device is still on trial My experience with Alex was worth five stars. He was reliable,patient knows how to teach effectively. Because of his support, I may keep this ORcam device when the trial perioe ends. However, the product itself seems fragile and I had to wait a long time before I got initial help and could work the device correctly. At my request, he secured a compensating extension of my trial period. I am also disturbed by the number of reviews that say this is a scam. I am pressing on with the trial to help my dyslexic grandchild, however.
CINDY MACKENZIE
GBWe misplaced the charging cord so had… We misplaced the charging cord so had to email in question on how to order a new one. Was told it was black in color, we had been looking for a white cord since the plug adapter was white. When they realized that I was looking for the wrong color, they offered to call me back on Sunday, which gave me 3 days to see if I could locate it. I did, but better, yet, Daniel Palin did call me back on Sunday. The Orcam has been a blessing to my mom who suffered a stroke which impaired her vision and caused... something like dilexia and dimished her reading skills from being a prolific reader to a beginning reader. Very frustrating for her until the Orcam.
Nancy
GBThank you Max Jacobson for your… Thank you Max Jacobson for your wonderful support you provided to Sam and me to get the features to work on the Orcam MyEye Pro 3 device. You are a patient worker and gave us very good steps. Thank you, Nancy and Sam
Budd Out
GBFantastic product and customer support Orcam Myeye is a fantastic product with wonderful customer support. Shortly after my issue was submitted I received a long distance call from Max and he worked with me as long as it took until my problem was resolved.
Scott & Jen Smothers
GBTop Notch Product and Customer Service We’ve been using OrCam Learn for about 6 months now. It has greatly helped our son, who has dyslexia. A couple of times I had technical issues connecting to the wifi and/or app. I called OrCam and received polite and professional assistance immediately. This last time, I needed help reconnecting to our new router. Max was great walking me through the steps and had it resolved in no time. He also followed up several times to make sure everything was satisfactory. I highly recommend OrCam.