Tom Ellis
GBProblem solved I received a very full answer to my request for help all is now well. I am very impressed with the Orcam device and I am still learning all it can do. I have made use of the video tutorials but please remember that many users will have poor vision and will find a visual demonstration of limited use. Final verdict, a great product and goo service.
Heather Haigler
GBGreat experience OrCam has fantastic customer service. I was connected with Alex when the app stopped logging statistics from our OrCam Learn device. He also helped us work through some issues we were having while learning to use the device effectively. It took a few calls to get everything resolved and he was a joy each time. Overall great experience.
Nancy
GBThank you Max Jacobson for your… Thank you Max Jacobson for your wonderful support you provided to Sam and me to get the features to work on the Orcam MyEye Pro 3 device. You are a patient worker and gave us very good steps. Thank you, Nancy and Sam
Joan LARCOM
GBGood support but device is still on trial My experience with Alex was worth five stars. He was reliable,patient knows how to teach effectively. Because of his support, I may keep this ORcam device when the trial perioe ends. However, the product itself seems fragile and I had to wait a long time before I got initial help and could work the device correctly. At my request, he secured a compensating extension of my trial period. I am also disturbed by the number of reviews that say this is a scam. I am pressing on with the trial to help my dyslexic grandchild, however.
Lisa shilvock
GBFaulty device told to send back took… Faulty device told to send back took ages to be collected, awful Customer service I am a vulnerable person who wanted this to be able to rely on people less. Have been told to sell it on or donate it!! Now being told they have to discuss at meeting if I can get a fefund, 121 days later. Absolutely disgusting