Cheryl
GBInvalid Pin I could not figure out why after entering a new employee, they were unable to access the system. I contacted support and in less than 30 seconds he told me what I needed to do. Instant fix!! He even waited patiently, while I walked over to the location of the POS. Great service!
Gloria
GBAllen was an amazing help to me today Allen was an amazing help to me today. I was on call with his coworker but the call kept getting disconnected until he decided to help me and I couldnt be more thankful as my printer stopped working last night. He was very patient and made sure to walk me through every steps. Thank you so much again!!!!
J Rose
GBBuyer beware Buyer beware! Lavu will sell themselves as "great" bar/restaurant product, but what is included in the basic package is "pretty basic." They tell you exactly what basic will get you as far as equipment BUT, they conveniently forget to tell you what it does NOT include in functionality. Can it handle a "gift certificate?" Nope! But, for an extra $50 per month (after you have purchased the system) it can. Wow. Seems like pretty standard functionality to me! THEN, be careful about the credit card charges. They promised the dual pricing of 4% that is passed along to customers will cover all the credit card charges. BUT, not even close! There are platform charges and gateway charges and other things I am not even sure what they are. SO, if I had to do it all over, I'd recommend TouchBistro or Lightspeed, or maybe just a regular old cash register ...for what you get in included functionality. Good luck. And, I hope you know what you are doing.
Valarie
GBSupport with Mir Mir was my support person today and he was very helpful polite and got the job that I have been trying to get fixed for 3 days fixed. He is awesome!!
Brian Kim
GBWe did not arrive at a solution but excellent service nonetheless We did not arrive at a solution but the service and effort were well worth noting. The representative kept on top of my issue for over a month trying to find a solution or resolution. I appreciate that very much. Hopefully we will figure what is causing our Lavu controller error soon.