Cheryl
GBInvalid Pin I could not figure out why after entering a new employee, they were unable to access the system. I contacted support and in less than 30 seconds he told me what I needed to do. Instant fix!! He even waited patiently, while I walked over to the location of the POS. Great service!
Eduardo Rodriguez
GBOur pos at work was not connecting to… Our pos at work was not connecting to the printer and when I call lavu costomer service were very nice and easy to work with. The first person I talk to he resolve all the questions and problems our system had. Thanks to lavu for having well trained people to help costomers.
VAVA
THNishat P Nishat P. (Nicky) was awesome They consulted me for an hour long and gave many solutions to my problems. Very quick response to solve what I asked for. One problem couldn't be executed so they reflected that they will update the Dev team for transparency, which was a nice touch and hopeful. Patient and great personality. Hope to get to talk to them again if I were to 'chat with an expert' again. Wish them well.
Brian Kim
GBWe did not arrive at a solution but excellent service nonetheless We did not arrive at a solution but the service and effort were well worth noting. The representative kept on top of my issue for over a month trying to find a solution or resolution. I appreciate that very much. Hopefully we will figure what is causing our Lavu controller error soon.
Maristella’s Luncheonette
GBI’ve been very happy lately with the… I’ve been very happy lately with the customer service Lavu has been providing. In this particular case, the rep looked into my case. He wasn’t able to find an obvious problem with the credit card reader, or communication between Lavu and our credit card processor and suggested a three way call with our processor. It showed that he wasn’t giving up until a solution was sought.