J Rose
GBBuyer beware Buyer beware! Lavu will sell themselves as "great" bar/restaurant product, but what is included in the basic package is "pretty basic." They tell you exactly what basic will get you as far as equipment BUT, they conveniently forget to tell you what it does NOT include in functionality. Can it handle a "gift certificate?" Nope! But, for an extra $50 per month (after you have purchased the system) it can. Wow. Seems like pretty standard functionality to me! THEN, be careful about the credit card charges. They promised the dual pricing of 4% that is passed along to customers will cover all the credit card charges. BUT, not even close! There are platform charges and gateway charges and other things I am not even sure what they are. SO, if I had to do it all over, I'd recommend TouchBistro or Lightspeed, or maybe just a regular old cash register ...for what you get in included functionality. Good luck. And, I hope you know what you are doing.
Andrew Chooi
GBExcellent support is available 24/7 Excellent support team 24/7, ready for your business! I own a private party rental business. Lavu provides good support for my business. Alex Q offers outstanding customer service and on-point
Nick Bennett
GBI couldn’t be happier I couldn’t be happier. The customer support was top notch and they walked us through the entire setup. I would highly recommend Lavu POS and their support team is phenomenal!
Brian Kim
GBWe did not arrive at a solution but excellent service nonetheless We did not arrive at a solution but the service and effort were well worth noting. The representative kept on top of my issue for over a month trying to find a solution or resolution. I appreciate that very much. Hopefully we will figure what is causing our Lavu controller error soon.
Simone
GBShayla customer support was top notch Shayla customer support was top notch. Although it took much longer than it should have for the installation, she patiently helped me to remain calm and focused on the task even when we had to switch from an iPad to a laptop to complete it due to network issues on my side.The printer is working beautifully and all my staff couldn’t be happier. Well done Lavu and Shayla!!!