J Rose
GBBuyer beware Buyer beware! Lavu will sell themselves as "great" bar/restaurant product, but what is included in the basic package is "pretty basic." They tell you exactly what basic will get you as far as equipment BUT, they conveniently forget to tell you what it does NOT include in functionality. Can it handle a "gift certificate?" Nope! But, for an extra $50 per month (after you have purchased the system) it can. Wow. Seems like pretty standard functionality to me! THEN, be careful about the credit card charges. They promised the dual pricing of 4% that is passed along to customers will cover all the credit card charges. BUT, not even close! There are platform charges and gateway charges and other things I am not even sure what they are. SO, if I had to do it all over, I'd recommend TouchBistro or Lightspeed, or maybe just a regular old cash register ...for what you get in included functionality. Good luck. And, I hope you know what you are doing.
Justin Karborani
GBDave was a great help Dave was a great help. He solved all my problems and kept me informed about future events regarding my account. He insured me he would contact me yesterday and he did as he said…very helpful and nice.
Susan Rusasko
GBWe've been working together for a few… We've been working together for a few month now and I can't resist the outstanding quality of their products and service. The POS system they will bring to my restaurant fits all our needs perfectly. It is clear, reliable and provides organized order processing. Technical support at the highest level - any issues are resolved instantly. Thank you for your effective and reliable cooperation!
Eduardo Rodriguez
GBOur pos at work was not connecting to… Our pos at work was not connecting to the printer and when I call lavu costomer service were very nice and easy to work with. The first person I talk to he resolve all the questions and problems our system had. Thanks to lavu for having well trained people to help costomers.
Maristella’s Luncheonette
GBI’ve been very happy lately with the… I’ve been very happy lately with the customer service Lavu has been providing. In this particular case, the rep looked into my case. He wasn’t able to find an obvious problem with the credit card reader, or communication between Lavu and our credit card processor and suggested a three way call with our processor. It showed that he wasn’t giving up until a solution was sought.