I think the company knows that they mass produce defective units. The company must have purchased defective battery units. I purchased the original unit in Sept 2020. It never held a charge very well. At first I would get 3 or 4 cleanings between charges. Gradually I would have to charge the unit more and more often. After charging, the battery life indicator would incidcate a full charge. After approx 13 months of use, after fully charging it, the indicator would only indicate that the unit was only half charged. Then within a few after that the unit would not charge at all. t was still under warranty so I went online and was able to get a new unit. This worked fine for a week or so. At that point it would only indicate a half charge after. I have recontated the company and they are sending me another new unit. That should arrive in a few days. think the company ordered defective battery units from whomever they contracted the battery units from. I am not commenting on how well the unit cleaned. I have no complaints about that. I assume that the ozone killed all the bacteria. It is just that the unit as a whole turned into a piece of crap. Very expensive door stop. I think the company knows this because both times I made a claim for a new unit, they required absolutely no verification and I received emails within a few hours saying that I was eligible for a new unit.

VirtuClean 2.0 battery will not hold a charge My Virtuclean 2.0 has been replaced three times and I just made another claim. None of them would hold a charge. I plug it in to charge it and indicates a full battery. When I turn on the unit to do a clean the battery is dead. Very dissatisfied!

Virtuclean makes my life so much… Virtuclean makes my life so much easier! I cannot recommend it highly enough. So much easier than washing in the sink and drying for hours. Hook it up, turn it on, done in 35 mins. And I love that it can be used while charging. Huge plus!

It was fine in the beginning It was fine in the beginning, but then it stopped working. It won't take a charge. I tried to charge it for a while, but it doesn't work. I need it to clean my bipap mask, hose and water chamber. I bought it to help me keep it clean. Now I still have to wash it by hand, it's a pain in the rear. I paid good money for it, I just hope they will replace it.

My first on the fan stopped working My first one the fan stopped working, they sent me a new one it kept turning off, they sent me a 3rd one and it worked for about 6 months and it started not turning off and it wouldn't cycle, the display would drop to 27 minutes and in 35 minutes the battery was almost dead. I had to set a timer so I could turn it off after 30 minutes, one day I forgot and it killed the battery. I plugged it in till fully charged, the dead battery must have reset it. Now it shows a QR code and it started cycling on and off so it only uses 1 bar on the battery but it still won't shut down shows 27 minutes on the screen and it will run till it's dead. Customer service was very nice, but I wasn't about to call them again