It was fine in the beginning It was fine in the beginning, but then it stopped working. It won't take a charge. I tried to charge it for a while, but it doesn't work. I need it to clean my bipap mask, hose and water chamber. I bought it to help me keep it clean. Now I still have to wash it by hand, it's a pain in the rear. I paid good money for it, I just hope they will replace it.

Poor customer service While the product has worked for me, I gifted it to my daughter. The charging cable stopped working for her. We have emailed and called the company. No one returns our calls and when you do reach one, we are transferred to an answering machine. When the product doesn't work, it appears there is no help. What can be done?

The level of service was not work the… The level of service was not work the money. They came saw the job then quoted for it. The job was not done in time and to a clean standard we was then told we more time is needed at more costs. We was then treated action for balance to be paid without addressing they outstanding issue. Would not use this company again.

The Virtuclean is easy to... The Virtuclean is easy to use. I like that it is not bulky; easy to store when not in use. Material indicated that it would go 7 cleanings on one charge. I got only 6. BUT this may be because I used it as is and did not charge it up fully before using. This may have been obvious but it showed full, AND the material did not say to charge it before use. I suggest that the written material make this clear, either way.

So easy to keep my CPAP clean I have been using my Virtuclean machine for over a year and I am extremely pleased with its performance. I used to hate washing my hose, but now I just attach it to Virtuclean and clean my CPAP (hose and tank) every other day - because it is so easy to use. I have to charge it about once a week (no problem). I assume that the ozone is doing its job (I occasionally get a whiff of the ozone, but only enough to know it's working). I wash my nose-pillow by hand every morning because I don't like the smell of the ozone that lingers on the plastic. I am very pleased (and so is my pulmonologist because he tells me how important a clean CPAP is to my health). This little device is so much less bulky than other models. Great product!