Golfer Girl
GBSo easy to keep my CPAP clean I have been using my Virtuclean machine for over a year and I am extremely pleased with its performance. I used to hate washing my hose, but now I just attach it to Virtuclean and clean my CPAP (hose and tank) every other day - because it is so easy to use. I have to charge it about once a week (no problem). I assume that the ozone is doing its job (I occasionally get a whiff of the ozone, but only enough to know it's working). I wash my nose-pillow by hand every morning because I don't like the smell of the ozone that lingers on the plastic. I am very pleased (and so is my pulmonologist because he tells me how important a clean CPAP is to my health). This little device is so much less bulky than other models. Great product!
Warren
GBI think the company knows that they mass produce defective units. The company must have purchased defective battery units. I purchased the original unit in Sept 2020. It never held a charge very well. At first I would get 3 or 4 cleanings between charges. Gradually I would have to charge the unit more and more often. After charging, the battery life indicator would incidcate a full charge. After approx 13 months of use, after fully charging it, the indicator would only indicate that the unit was only half charged. Then within a few after that the unit would not charge at all. t was still under warranty so I went online and was able to get a new unit. This worked fine for a week or so. At that point it would only indicate a half charge after. I have recontated the company and they are sending me another new unit. That should arrive in a few days. think the company ordered defective battery units from whomever they contracted the battery units from. I am not commenting on how well the unit cleaned. I have no complaints about that. I assume that the ozone killed all the bacteria. It is just that the unit as a whole turned into a piece of crap. Very expensive door stop. I think the company knows this because both times I made a claim for a new unit, they required absolutely no verification and I received emails within a few hours saying that I was eligible for a new unit.
James Paisley
GBMachine quit on day 2, no help from anyone! I bought my machine in June, 2020. It stopped working on day 2. I obtained an RMA and immediately returned the machine. Sadly, that's the whole story! I never received a replacement and I never heard from anyone. It looks like I fell for a total scam. Please learn from my experience and avoid this company like the plague!
Terry Sherman
GBEasy to use and it really helps with… Easy to use and it really helps with the mask and tube cleaning. Just remember to air out the tube and mask after you use it. It will have a smell for a short while then it goes away. For the money, it is better than the big tank container and costs a lot less plus if you use the other one a lot of the Cpap machine companies will not cover the warranty because it messes them up and breaks down the seals. where this only cleans whats needs to be cleaned. Just remember to wipe the mask down every day because of the oil on our faces that we leave on it. Will buy it again when this one expires.
Edward Lanegraff
GBMy first on the fan stopped working My first one the fan stopped working, they sent me a new one it kept turning off, they sent me a 3rd one and it worked for about 6 months and it started not turning off and it wouldn't cycle, the display would drop to 27 minutes and in 35 minutes the battery was almost dead. I had to set a timer so I could turn it off after 30 minutes, one day I forgot and it killed the battery. I plugged it in till fully charged, the dead battery must have reset it. Now it shows a QR code and it started cycling on and off so it only uses 1 bar on the battery but it still won't shut down shows 27 minutes on the screen and it will run till it's dead. Customer service was very nice, but I wasn't about to call them again