Quality of Customer Service has Gone Down I'm saddened and disappointed to see the level of service has slowly been going down over the past year. I've had a few issues. Using credits that have been received can't be done with online paying. Instead of doing it online, I have to call in to pay, when I want to use a credit sitting on my account. Products tend to expire faster than from other supply companies. If it's a product I know I will not use frequently, I have to request it come directly from the product maker. I ordered enough Cavitron tips to receive a few free ones back at the beginning of April and am still waiting on receiving the free ones. I sent 2 emails inquiring about this, thinking it was resolved, but I'm still waiting on receiving them. What was once stellar service has slowly gone down hill and I'm now contemplating on using a company like Patterson or Henry Schein. Online ordering is so easy, compared to the other supply companies, and that's why I've always stuck with Smart Practice, but sadly it might be time to move on.

Smart Practice ships what we need… Smart Practice ships what we need immediately, and has never made a mistake on the order. Our patients love the mini lip balms so much, we can barely keep them in stock. They are asking for the mint flavor (no longer available) and I hope they begin offering that option soon.

Great service as usual!!! I have been using SmartPractice for years! Their service has only gotten better over the years. Now a next day delivery compared to a 7 day delivery years ago. Although I now order everything online, I do miss talking to my good friend, which developed over the years of ordering via telephone, to Laurie Spracale, who was exceptional at her customer service!!! Thanks for over 30 years of GREAT service!!

No complaints I order a number of supplies for my dental office from SmartPractice and they always ship the correct product in a very timely manner. They don't have everything I need, which is the only reason for 4 stars rather than 5.

Personalized Service! Very pleased with your prices and very pleased with the personalized service I receive each time I call. Our sales rep, Brandon Bomar, is another reason we are so happy with your organization. If we are considering a product, the first call we make is to Brandon. He researches products for us, sets up appointments for reps to come and demonstrate products, and always follows up with us to get our feedback. We consider Brandon an integral part of our practice. We don't know what we would do without him. He certainly gives superior service and is an excellent example of a "valued" employee.